DOMINIQUE CANCEL

· Strategically manage calendars for Assistant Provosts, prioritizing appointments and minimizing conflicts to optimize productivity

· Process and review expense reports and visa reconciliations for Assistant Provost direct reports, ensuring accuracy and compliance

· Prepare and submit Academic Affairs and Assistant Provost's TD expense reports

· Oversee Ad Astra reservation system for the Hancock Center and Dyson Center

· Maintain confidentiality by securely uploading documents to Banner Document Management system

· Record and distribute comprehensive minutes for weekly and monthly meetings

· Recruit, train, and supervise student workers, delegating tasks and monitoring performance

· Serve as primary point of contact for Academic Affairs office, managing phone and email correspondence professionally

· Provide event planning and execution support on an as-needed basis

· Oversee office purchases and maintain inventory of supplies

· Efficiently handle incoming and outgoing mail distribution

· Perform various administrative tasks to support smooth office operations and team productivity

• Act as the primary point of contact for clients and all service providers throughout the move process.
• Collaborate with team members, vendors, and service providers to coordinate household relocations, resulting in successful transitions for clients.
• Provide extensive pre-move conversations with clients, setting expectations and addressing concerns prior to the relocation process.
• Maintain accurate records of all relocations ranging from 50-80 moves at a time.
• Coordinate seamless household relocations for clients by utilizing strong project management skills and attention to detail.
• Reduce client stress throughout the entire relocation process by providing exceptional customer service and empathetic support.
• Conduct post-move follow-ups with clients to gauge satisfaction levels and identify areas of improvement in future services.
• Stay on top of shipment locations and current status to update all involved parties.
• Data entry under various platforms such as Quotes-to-Go, SugarCRM, MoversSuite, BlueZone, USI, MSS, and more.

• Ensured accurate records with diligent data entry via Quotes-To-Go and SugarCRM.
• Answered/routed approximately 50-75 incoming calls daily and forwarded messages to staff.
• Assisted in onboarding new employees to the customer service team by providing training.
• Delivered excellent customer service through prompt responses to client inquiries.
• Optimized calendar management for 5 sales representatives.
• Used SugarCRM to develop reports to track which lead sources were bringing in the most opportunities.
• Assisted coworkers with special tasks on a daily basis such as filing, scanning, and other clerical tasks.

• Brought on by The Rachel Ray Show management during internship to assist in the Pilot episode of The Drew Barrymore Show
• Prepared offices and studio leading up to the taping
• Escorted celebrities and guests to their green rooms
• Notified the Production Team the status of each guest

• Contributed to team collaboration by developing weekly pitch ideas for segments.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Liaison assistant to all departments including: Production, Executive Producers, Executive Assistant, Accounting, Legal, and others.
• Filled in as Executive Assistant and Production Secretary when needed