Dominique Cantrell
Tekonsha,MI
Summary
With experience in financial analysis, leadership, and strategic vision. I excel at driving business growth, optimizing financial performance, and leading high-performing teams. With a proven track record of success, I am a results-driven leader who thrives in fast-paced environments and is dedicated to improving processes, reducing costs, and increasing efficiency.
Overview
12
12
years of professional experience
Work History
Finance Manager/Sales Manager
Rainbow Motor Sales
Coldwater, MI
09.2024 - Current
- Oversaw finance operations for high-volume independent dealership focused on credit rebuilding and special finance customers.
- Facilitated deal structuring in accordance with lender guidelines to secure approvals for prime, near-prime, and challenged credit customers.
- Managed credit application processes, including stipulation collection, lender communication, contracting, and funding from initiation to completion.
- Leveraged Promax to oversee lead flow, customer communication, appointment tracking, desking, reporting, and sales pipeline activities.
- Enhanced appointment-to-show and show-to-sold ratios through targeted follow-up processes and coaching on call techniques.
- Collaborated with sales staff to enhance customer experience and ensure high-quality delivery outcomes.
- Showcased vehicle protection products, service contracts, gap coverage, and ancillary offerings to enhance backend profitability.
- Ensured adherence to compliance standards for contract disclosures, privacy procedures, and lender documentation.
- Cultivated lender relationships to enhance call-back efficiency and funding speed.
- Oversaw KPI monitoring, including approvals, deliveries, close ratios, backend gross CIT aging, and lead response times.
- Assisted in hiring processes to build effective teams. Supported leadership initiatives to enhance team development. Contributed to team training sessions to improve skills and collaboration.
- Facilitated recruitment and hiring processes for sales BDC and support staff positions, ensuring alignment with organizational goals.
- Evaluated applicants by reviewing resumes and conducting interviews to assess attitude, sales ability, professionalism, and coachability.
- Facilitated onboarding of new hires through comprehensive CRM training and phone process instruction.
- Mentored team members on objection handling, appointment setting, follow-up cadence, and customer engagement strategies.
- Fostered a culture emphasizing urgency, accountability, growth, and customer satisfaction.
Fimance Manager/Assistant Finance Manager
RightWay Automotive
Springfield, MI
04.2022 - 09.2024
- Managed full-cycle finance operations including customer interviews, credit applications, lender submissions, approvals, contracting, funding, and product sales.
- Utilized ProMax and CRM platforms to track leads, appointments, approvals, deliveries, customer communication, and pipeline activity.
- Structured profitable deals while balancing lender guidelines, customer affordability, and dealership gross objectives.
- Presented finance products including service contracts, GAP, and ancillary protections to increase backend revenue.
- Ensured compliance with lender, federal, and state regulations regarding contracts, disclosures, and funding documentation.
- Built and maintained lender relationships to improve approval odds, call backs, and funding efficiency.
- Monitored key performance metrics including close ratio, approval percentage, product penetration, CIT aging, reserve income, and funding turnaround.
- Identified staffing needs in partnership with dealership leadership to support sales and operational goals.
- Screened resumes, evaluated candidate experience, and selected qualified applicants for interviews.
- Conducted structured interviews to assess professionalism, sales ability, coachability, adaptability, and culture fit.
- Collaborated with management to define ideal candidate profiles for sales, BDC, finance, and administrative positions.
- Assisted in hiring decisions using interview feedback, performance indicators, and business needs.
- Led onboarding efforts including CRM access setup, process training, call expectations, compliance basics, and dealership workflow integration.
- Trained new hires on lead management, appointment setting, customer handoff process, and follow-up expectations.
- Supported employee accountability through coaching, metric reviews, and continuous development plans.
- Helped reduce turnover by improving candidate selection quality and early-stage training processes.
Talent Acquisition Specialist
Addeco
Kalamazoo, MI
07.2021 - 12.2021
- Streamlined candidate sourcing using advanced recruitment tools and applicant tracking systems.
- Collaborated with hiring managers to define job requirements and create targeted job descriptions.
- Conducted in-depth interviews to assess candidate qualifications and cultural fit within teams.
- Developed and implemented strategic talent acquisition plans to attract top-tier candidates.
- Fostered relationships with external recruitment agencies to enhance talent pipeline diversity.
Telesales Representative
Evolve Tele-Services, Inc
Lansing, MI
07.2020 - 07.2021
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
Car Sales Associate
Express Auto
Battle Creek, MI
01.2014 - 03.2020
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Consistently exceeded sales targets through effective communication and negotiation skills.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
Skills
- Bank Reconciliation
- ERP System Expertise
- General Ledger Management
- Payroll Processing
- Mentoring and training
Timeline
Finance Manager/Sales Manager
Rainbow Motor Sales
09.2024 - Current
Fimance Manager/Assistant Finance Manager
RightWay Automotive
04.2022 - 09.2024
Talent Acquisition Specialist
Addeco
07.2021 - 12.2021
Telesales Representative
Evolve Tele-Services, Inc
07.2020 - 07.2021
Car Sales Associate
Express Auto
01.2014 - 03.2020