Dominique Coleman
Alexandria,VA
Summary
Seasoned GSOC Operator with a successful background in Security and escort services. Expertise in conducting investigations and authoring detailed reports. Well-focused, meticulous with more than 9 years of protecting corporate assets and maintaining security infrastructure.
Goal-oriented manager with distinguished experience in the automotive industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Accomplished Sales Manager offering 5 years of experience developing and maximizing Automotive sales. Diligent in building and retaining customers by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
1
1
Certification
9
9
years of professional experience
Work History
SOC Operator
Allied Universal / Wells Fargo
Sterling, VA
03.2026 - Current
- Monitored security systems to ensure prompt identification of incidents and potential threats.
- Responded to alarms and notifications, coordinating appropriate responses with emergency services.
- Conducted routine inspections of premises to identify vulnerabilities and enhance security measures.
- Provided training and guidance to junior operators on operational protocols and emergency procedures.
- Analyzed surveillance footage to investigate incidents and compile detailed reports for management review.
- Implemented process improvements that streamlined incident reporting and response times.
- Collaborated with law enforcement agencies during investigations, ensuring compliance with legal standards.
- Coordinated with law enforcement agencies as required during high-stakes security incidents or investigations.
- Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
GSOC Operator
Allied Universal / Yahoo
Reston, VA
09.2024 - 03.2026
- Manages daily operations and other duties related to the 24x7 operations. Used internal and external systems (internet, newsfeed, and personnel) to monitor risks that could harm its assets, facilities, and personnel. Responded to site emergencies, ensuring timely communication with relevant managers to coordinate effective response. Monitor and authorize entrance and departure of employees and visitors. Authored detailed reports on property damage, theft, unauthorized persons, and unusual occurrences to inform management and enhance security protocols. Monitored and reported suspicious activities to local authorities. Managed the central alarm system for fire, intrusion, and duress alarms and responded promptly. Denied entrance to the building to unauthorized persons. Secured all doors in the office and main building after hours.
- Monitored security systems to ensure safety and compliance across all operational areas.
- Analyzed incident reports to identify trends and enhance response protocols.
- Coordinated communications between teams during critical incidents to maintain operational integrity.
Escort Security Officer
Allied Universal Security / Lockheed Martin
Herndon, VA
07.2024 - 09.2024
- Monitored and assisted visitors at the facility. Screened visitors for prohibited items, logged incidents, oversaw badge processes, and accounted for unique details on the premises.
- Monitored and secured premises, ensuring compliance with safety regulations and company policies.
- Conducted regular patrols to identify and address potential security threats proactively.
- Managed access control systems, verifying credentials of personnel and visitors efficiently.
Security Analyst / Sentry
Allied Universal Security / Capital One
McLean, VA
11.2022 - 07.2024
- Managed daily operations for 24x7 security, ensuring effective monitoring of risks to corporate and commercial assets. Used internal and external systems (internet, newsfeed, and personnel) to monitor risks that could harm its corporate and commercial assets, facilities, and personnel. Responded to site emergencies as they arise, and ensure timely communication with all relevant managers. Monitor and authorize entrance and departure of employees and visitors. Authored reports on property damage, theft, presence of unauthorized persons, and unusual occurrences. Monitored and reported suspicious activities to local authorities and the central alarm system for fire, intrusion, and duress alarms.
- Conducted vulnerability assessments to identify and mitigate security risks.
- Analyzed security incidents, developing reports to inform strategic decision-making.
- Collaborated with cross-functional teams to enhance security protocols and compliance measures.
GSOC Operator
Allied Universal Security / Yahoo Inc
Sterling, VA
08.2020 - 11.2022
- Manages daily operations and other duties related to the 24x7 operations. Used internal and external systems (internet, newsfeed, and personnel) to monitor risks that could harm its assets, facilities, and personnel. Responded to site emergencies, ensuring timely communication with all relevant managers to facilitate swift resolution. Monitor and authorize entrance and departure of employees and visitors. Authored detailed reports documenting property damage, theft, unauthorized presence, and unusual occurrences to inform management decisions. Monitored and reported suspicious activities to local authorities and monitored the central alarm system for fire, intrusion, and duress alarms. Denied entrance to the building to unauthorized persons. Secured all doors in the office and main building after hours.
- Monitored security systems and alarms to ensure immediate response to incidents.
- Analyzed security footage to identify potential threats or breaches.
- Collaborated with law enforcement during critical incidents and investigations.
Escort Security Officer
Allied Universal Security / Northrop Grumman
Sterling, VA
04.2020 - 08.2020
- Guarded and monitored visitors at the facility. Screened visitors for prohibited items, logged incidents, oversaw badge processes, and accounted for unique details on the premises.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and prevent unauthorized access.
- Responded swiftly to security incidents, maintaining calm and ensuring proper protocols were followed.
Security Officer
Allied Universal Security/G4S/Cyrus one
Sterling, VA
02.2019 - 03.2020
- Conducted security patrols of designated areas on foot, identifying irregularities and potential safety hazards. Sound alarms or call the police and/or fire department in case of fire or the presence of unauthorized persons. Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles. Permit authorized persons to enter the property, monitor entrances, and exits. Monitored departing personnel to protect company property from theft. Investigated and documented accidents, incidents, and suspicious activities to enhance situational awareness. Assisted customers, employees, and visitors with professionalism to ensure a safe and welcoming environment.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential threats.
- Responded swiftly to incidents, coordinating with local law enforcement as necessary.
Regional Command Center Operator
G4S / Citibank Business Complex
Brandon, FL
03.2018 - 12.2019
- Monitored CCTV and access control systems for network of facilities across North America, ensuring prompt response to security incidents. Verify security-related alarms; dispatch first responders and provide situation updates to security managers. Maintain knowledge of the location and the status of various security personnel. Created communications logs and reported incidents in case management databases, enhancing record-keeping and incident tracking. Provided situational awareness of regional and global issues through internet observation and news media reporting, facilitating intergroup communication with support elements. Utilize geographic information systems to ascertain potential risks and incidents that occur in the Monitor CCTV and access control systems for a network of facilities across North America. Verify security-related alarms; dispatch first responders and provide situation updates to security managers. Maintain knowledge of the location and the status of various security personnel. Create accurate communications logs and accurately report incidents in case management databases. Provide situational awareness of issues occurring throughout the region and at elevated levels globally, through internet observation, news media reporting and establish intergroup communication with other support elements.
- Monitored and coordinated incident responses within command center operations.
- Conducted risk assessments to ensure adherence to safety protocols.
- Operated advanced surveillance systems to enhance security measures.
SECOM(GSOC) Operator / Security Officer
G4S / Citibank Business Complex
Brandon, FL
04.2017 - 03.2018
- Perform security patrol of designated areas on foot. Monitored for irregular or unusual conditions creating security concerns or safety hazards. Sound alarms or call the police and/or fire department in case of the presence of unauthorized persons. Issued warnings to violators of rule infractions, including loitering, smoking, or possession of forbidden articles. Allowed authorized persons to enter property and ensured compliance with client requirements during property removal. Investigated and documented accidents, incidents, and suspicious activity. Aids customers and professionals in a manner.
Education
High School Diploma -
TESST College
Alexandria02-1996
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Prince George’s Community College
Largo08-1991
High School Diploma - undefined
Thomas Stone
Waldorf, MD05-1991
Skills
- Security Guard License, Sharp analytical person, Electronic surveillance, Customer service expert, Investigation, documentation, Conflict resolution, techniques, Meticulous, Team motivation, Risk Analysis and reporting, MS Office Proficiency, Lenel, C-Cure, Virint, Milestone
- Vulnerability assessment
- Identity and Access management
- Incident response management
- Incident command
Certification
Guard Card
Timeline
SOC Operator
Allied Universal / Wells Fargo
03.2026 - Current
GSOC Operator
Allied Universal / Yahoo
09.2024 - 03.2026
Escort Security Officer
Allied Universal Security / Lockheed Martin
07.2024 - 09.2024
Security Analyst / Sentry
Allied Universal Security / Capital One
11.2022 - 07.2024
GSOC Operator
Allied Universal Security / Yahoo Inc
08.2020 - 11.2022
Escort Security Officer
Allied Universal Security / Northrop Grumman
04.2020 - 08.2020
Security Officer
Allied Universal Security/G4S/Cyrus one
02.2019 - 03.2020
Regional Command Center Operator
G4S / Citibank Business Complex
03.2018 - 12.2019
SECOM(GSOC) Operator / Security Officer
G4S / Citibank Business Complex
04.2017 - 03.2018
High School Diploma - undefined
Thomas Stone
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Prince George’s Community College
High School Diploma -
TESST College