Dominique Conigliaro
Oviedo,FL
Summary
Detail-oriented, Technical Certified Medical Billing and Coding professional with over 6 years of experience in revenue cycle management (RCM) and accounts receivable (A/R). Expertise in Gastroenterology and Pain Management billing, along with proficiency in CPT/ICD-10 coding, insurance verification, and payment posting. Proven track record of optimizing processes, resolving billing discrepancies, and maximizing reimbursements while enhancing patient care and operational efficiency. Committed to delivering high-quality results that support organizational goals and improve financial performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RCM Process Specialist
Modernizing Medicine, Inc
Remote
02.2025 - Current
- Manage and optimize revenue cycle management processes to improve financial performance and operational efficiency.
- Coordinated efforts with diverse teams to identify and implement process enhancements in revenue cycle management.
- Analyzed and processed up to 30 operational Jira tickets daily, streamlining workflow and enhancing team productivity.
- Analyze billing and coding data to ensure compliance with industry standards and regulations.
- Created and sustained detailed records of revenue cycle management processes to enhance operational efficiency.
- Monitored key performance indicators to evaluate revenue cycle strategies, ensuring alignment with organizational goals and recommending necessary modifications.
- Facilitated communication between billing department and cross-functional teams to resolve discrepancies and enhance workflow efficiency.
- Collaborated on strategic initiatives focused on increasing revenue and elevating customer satisfaction levels.
- Implemented strategies to optimize revenue cycle efficiency and accuracy in Gastroenterology and Podiatry Verticals.
- Developed and implemented training programs to enhance employee efficiency in task management.
Support Specialist 1
Modernizing Medicine, Inc
Remote
03.2023 - 02.2025
- Diagnosed and resolved technical issues for end-users of healthcare software (gPM) for Gastroenterology specialty, contributing to improved user satisfaction and system performance.
- Cultivated high customer satisfaction by implementing effective communication and problem-solving strategies.
- Facilitated client support through email and phone communications, managing both inbound and outbound interactions.
Medical Billing Specialist
Center for Pain Management
Winter Park, FL
08.2021 - 03.2023
- Managed patient payment processing and posting to uphold accuracy and maintain financial record integrity.
- Administered insurance accounts receivable processes, engaging with patients to secure balance settlements and maintain payment plan commitments.
- Managed claim submissions and charge postings within medical coding processes to support streamlined billing operations.
Medical Records Clerk
Ramirez & Poulos, MD PA
Orlando, FL
03.2021 - 08.2021
- Digitized and accurately allocated medical records to corresponding patient charts, enhancing data retrieval efficiency.
- Managed the release and request of medical records, facilitating seamless operational workflow.
- Handled inbound and outbound communications related to medical records management.
- Performed medical coding tasks, including submission of insurance claims and posting of charges.
- Regularly updated patient information databases to maintain accurate and up-to-date records.
Receptionist/Office Assistant
Circuit Motorsports
Casselberry, FL
07.2020 - 03.2021
- Managed front desk operations, scheduling appointments and processing check-ins and check-outs efficiently.
- Maintained effective communication with customers through phone, Google Test, and email correspondence.
- Handled financial transactions, including invoicing, collecting payments, and managing cash flow.
Receptionist
Amazing Lash Studio
Lake Mary, FL
11.2019 - 07.2020
- Handled front desk operations, including managing incoming calls and scheduling appointments.
- Maintained a clean and organized workspace to enhance customer experience.
- Administered point-of-sale transactions accurately, ensuring precise customer billing.
- Oversaw product inventory to ensure availability of retail items.
Education
Health Information Management - Health Informatics
Seminole State College of Florida
Altamonte Springs, FL2027
Technical Certificate Medical Billing And Coding - Health Information Management
Seminole State College of Florida
Altamonte Springs, FL01-2022
Nursing - Nursing
Georgia Southwestern State University
Americus, GA2017
High School Diploma -
J.P. Taravella High School
Coral Springs, FL05-2017
Skills
- Keyboard proficiency
- Document organization
- Calendar & Scheduling management
- Client support expertise
- Experienced with Microsoft Office applications/Windows environments
- Strong organizational abilities
- Medical language proficiency
- HIPAA compliance knowledge
- ICD-10 coding/CPT Code proficient
- Epic Software proficient
- Medical billing expertise
- Patient record management
- Proficient in EMR/Medical Billing software
- Data analysis proficiency
- Understanding of health insurance policies
- Effective communication
Certification
Technical Medical Billing and Coding, Seminole State College of Florida 2022
Timeline
RCM Process Specialist
Modernizing Medicine, Inc
02.2025 - Current
Support Specialist 1
Modernizing Medicine, Inc
03.2023 - 02.2025
Medical Billing Specialist
Center for Pain Management
08.2021 - 03.2023
Medical Records Clerk
Ramirez & Poulos, MD PA
03.2021 - 08.2021
Receptionist/Office Assistant
Circuit Motorsports
07.2020 - 03.2021
Receptionist
Amazing Lash Studio
11.2019 - 07.2020
Health Information Management - Health Informatics
Seminole State College of Florida
Technical Certificate Medical Billing And Coding - Health Information Management
Seminole State College of Florida
Nursing - Nursing
Georgia Southwestern State University
High School Diploma -
J.P. Taravella High School