Dominique Crowder

Responsible for Operations and Talent AOR, October-June 2024

Responsible for Brand Events and Services AOR, June- Current

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Assisted in recruiting, hiring and training of team members.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Create LBA schedules for paid services teams and assure there is availability for client bookings.

• Exceed the weekly, monthly and yearly goals for services team more than 100%

• Help lead team members and Store Manager to achieve the four objectives for the company, store making all four company objectives.
• Regularly communicate with Sephora Pro Artist Eliza Davila to assure training’s and services are consistent to company standards.
• Instruct weekly coordinator trainings on AIQ to develop future talent.
• Collaborate with account executives and FSC for brand bookings and event execution.
• Conduct weekly meetings with AOR leads to assess business needs, create SMART goals, and pinpoint opportunities
• Lead brand partnership by assuring standards and goals are met.

Manager & Trainer | 2016 – 2023

Store Manager | 2007 – 2016

Assistant Manager | 2005 -2007

• Facilitates the delivery of training programs that align with the company's goals and objectives; Trains new and existing employees on company policies, procedures, and best practices.

• Coaches and mentors leadership and associate level employees to enhance performance, drive productivity, and maximize revenue and profit-generating activities.

• Promulgates the organization’s mission, values, and culture; Connects the competencies to training to establish a standard of performance across all functional areas.

• Evaluates reporting and develop strategic plans based on data insights to meet sales goals Manages high-performing teams by providing leadership and motivation; Supports professional development aligned with career aspirations.

• Forecasts workforce needs to ensure adequate sales floor coverage and labor costs; Managed the hiring process for new employees by identifying skill sets required for success.

• Continually identifies areas of opportunity for process improvement and optimized operating efficiency;Develops recommendations for implementation and monitors effectiveness

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.