Dominique Davila
The Bronx,NY
Summary
NYS ATAP certified Bartender/mixologist and hold Food protection certificate. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
The Chelsea House
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Harlem Shark Bar
07.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess/ Server/Bartender
Blvd Bistros
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Head Hostess/Bartender/Bottle Service Waitress
Skinny Cantina
06.2021 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided patrons with estimated waiting times during peak service hours.
- Selected and ordered décor and event materials.
Education
Associate of Applied Science - Medical Assisting
Mandl School
New York, NY08.2008
GED -
New Horizon
Brooklyn, NY04.2006
Skills
- Health Code Requirements
- Persuasive Selling
- VIP Experiences
- Advertising/ Promoting
- Food Quality
- Guest Inquiries
- Covid Symptom Screening
- Conflict and Complaint Resolution
- Warm and Friendly
- Customer Service and Rapport
- High-Volume Dining
- Staff Training
- Critical Thinking
- Managing Multiple Tasks
Languages
Spanish
Native or Bilingual
Timeline
Server
The Chelsea House
08.2024 - Current
Server
The Harlem Shark Bar
07.2024 - Current
Hostess/ Server/Bartender
Blvd Bistros
04.2023 - Current
Head Hostess/Bartender/Bottle Service Waitress
Skinny Cantina
06.2021 - Current
Associate of Applied Science - Medical Assisting
Mandl School
GED -
New Horizon
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