Hi, I’m
Dominique DeSilva
Sherman Oaks,CA
Summary
Dedicated professional with over 5 years of combined experience in property management and front desk operations. Specializes in tenant relations, access control support, and administrative excellence. Successfully managed 100+ tenant leases, achieving a high occupancy rate of 95%, while efficiently coordinating property maintenance and ensuring compliance with housing regulations. Demonstrated expertise in professional phone etiquette, handling over 50 daily calls, and maintaining security protocols as a receptionist for a security-focused firm. Proficient in property management software, multi-line phone systems, and delivering exceptional customer service to drive operational efficiency and client satisfaction. Adept at multitasking, problem-solving, and fostering positive stakeholder relationships in fast-paced environments.
Overview
6
years of professional experience
Work History
DezmirLancaster, CA
Property Manager
02.2021 - 03.2025
Job overview
- Managed tenant relations, ensuring effective communication and conflict resolution to maintain high customer satisfaction.
- Coordinated property maintenance activities to ensure timely and efficient resolution of issues and upkeep of property standards.
- Ensured compliance with Fair Housing Laws, minimizing legal risks and maintaining ethical property management practices.
- Oversaw financial operations, including rent collection and budget management, to optimize property financial performance.
- Utilized strong organizational skills to streamline operations and improve overall property management efficiency.
Advance Access ControlVan Nuys, CA
Receptionist
11.2018 - 10.2020
Job overview
- Customer Service: Friendly and courteous demeanor to create a positive first impression and handle inquiries effectively.
- Communication: Excellent verbal and written skills to interact with clients, employees, and vendors professionally.
- Organizational Skills: Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
- Security Awareness: Understanding of basic security procedures.
- Technology Proficiency: Familiarity with Microsoft Office, phone systems, and potentially industry-specific software related to access controls.
Education
THOUSAND OAKS HIGH SCHOOL Thousand Oaks, CA
High School Diploma
Skills
- Adaptability
- Proficient in Microsoft Office Suite
- Experienced in Word, Excel, PowerPoint, Outlook, Access, & OneNote
- Yardi
- Property Management
- Payment collection
- Maintenance Coordination
- Financial budgeting and reporting
- Landlord-Tenant laws
- Fair Housing Mandates
- Tenant Relations
- Time Management
- Verbal/Written Communication
- Problem-Solving/Conflict Resolution
- Leasing/Evictions
Timeline
Property Manager
Dezmir
02.2021 - 03.2025
Receptionist
Advance Access Control
11.2018 - 10.2020
THOUSAND OAKS HIGH SCHOOL
High School Diploma