Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Dillard

Wharton

Summary

Dynamic Behavior Support Specialist with a proven track record at Wharton ISD, adept in applied behavior analysis and collaborative problem-solving. Successfully streamlined documentation processes, enhancing efficiency and student support. Recognized for fostering positive relationships and advocating for students with special needs, ensuring access to essential accommodations.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionists position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Behavior Support Specialist

Wharton ISD
08.2023 - Current
  • Delivered evidence-based behavior curricula to students while maintaining high levels of behavioral and academic expectations for students.
  • Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
  • Conducted data-driven decision-making to inform ongoing improvements to behavioral programming and services.
  • Streamlined documentation processes for efficiency and accuracy in record-keeping, allowing for more focused time on direct student support.
  • Served as an advocate for students with special needs, ensuring their access to appropriate accommodations within the educational setting.

Customer Service Manager

Walmart
02.2016 - 03.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Cashier

Dairy Queen
02.2013 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Arts - Early Childhood Education

Western Governors University
Salt Lake City, UT
03-2027

Skills

  • Functional communication training
  • Collaborative Problem-solving
  • Positive reinforcement
  • Applied behavior analysis
  • Training and mentoring
  • Decision-making
  • Excellent time management skills
  • Cash handling
  • Microsoft outlook, word, and Excel
  • Customer service
  • Work ethic and integrity
  • Patience and empathy

Timeline

Behavior Support Specialist

Wharton ISD
08.2023 - Current

Customer Service Manager

Walmart
02.2016 - 03.2023

Cashier

Dairy Queen
02.2013 - 01.2016

Bachelor of Arts - Early Childhood Education

Western Governors University

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