Dominique Dolford
WASHINGTON (DISTRICT OF COLUMBIA COUNTY), DC 20018,District Of Columbia
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Home Depot
Hyattsville, MD
06.2023 - Current
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Worked closely with front-end staff to assist customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves with merchandise when needed.
Host
Yard House
Washington, DC
10.2021 - 06.2023
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Provided excellent customer service by anticipating customer needs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Accepted payments from guests for dine-in and take-out foods.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Special Events Server
Dave & Buster's
Silver Spring, MD
10.2016 - 03.2020
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Bachelor of Science - Nursing
Chamberlain University
Tysons Corner, VA08-2026
Bachelor of Science - Nursing
Trinity Washington University
Washington, DCBachelor of Science - Nursing
Prince George's Community College
Hyattsville, MDHigh School Diploma -
Northwestern High School
Hyattsville, MD05-2014
Skills
- ID Verification
- Customer Service
- POS Systems
- Payment Processing
Certification
- CPR & BLS Certification
- HIPPA Certified
Affiliations
- Currently enrolled in Chamberlain's BSN program
Job Description
- Seeking employment in a Hospital, while working on my nursing degree
Accomplishments
- Has already taken Medical Terminology, Health policy & promotion as well as basic science requirements.
Timeline
Cashier
Home Depot
06.2023 - Current
Host
Yard House
10.2021 - 06.2023
Special Events Server
Dave & Buster's
10.2016 - 03.2020
Bachelor of Science - Nursing
Chamberlain University
Bachelor of Science - Nursing
Trinity Washington University
Bachelor of Science - Nursing
Prince George's Community College
High School Diploma -
Northwestern High School
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