Dominique Duckworth
Fort Worth,TX
Summary
Organized Call Center Agent offering 4-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
9
9
years of professional experience
Work History
Inventory Specialist
PICS Inventory
07.2019 - 08.2022
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Agent
Silverleaf
02.2013 - 04.2018
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Education
High School Diploma -
Mansfield Summit High School
Arlington, TX05.2009
Skills
- Inventory Control
- Customer Service
- Call Center Operations
- Call Center Customer Service
- Customer Correspondence
Timeline
Inventory Specialist
PICS Inventory
07.2019 - 08.2022
Agent
Silverleaf
02.2013 - 04.2018
High School Diploma -
Mansfield Summit High School
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