Dominique Dykes
Quincy
Summary
Dynamic customer service professional with experience at Reveleer, excelling in case management and HIPAA compliance. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in data entry and team collaboration, consistently delivering results that improve patient outcomes and foster strong relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Reveleer
New Albany
01.2025 - Current
- Provided accurate information about products and services to customers.
- Followed up on cases involving referrals, waivers and EAP approvals.
- Responded to inquiries from patients regarding their health concerns and medications.
- Researched, administered and recorded appeals, denials and out-of-network authorizations to submit appropriate documentation on behalf of patients.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Factory Assistant
Torito Brand
Quincy
01.2024 - 01.2025
- Ensured proper safety protocols were followed while operating machinery.
- Monitored production quality, identifying and addressing issues promptly.
- Inspected finished products for quality assurance purposes.
- Packed finished products and prepared for shipment.
- Operated production equipment under supervision, maintaining optimal performance.
Daycare Teacher
B.E.E Daycare
Quincy
05.2023 - 01.2024
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Provided guidance on social development issues such as sharing, following directions.
Apple Tech Support
Kelly Connect
Troy
02.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Utilized computer systems to access accounts for research purposes.
- Adhered to company policies and procedures while assisting customers with their needs.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Housekeeper
Armark
Chattahoochee
06.2020 - 01.2022
- Maintained and organized cleaning supplies stock.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Reported damage or theft of hotel property to management.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Education
Early Learning And Child Care
Penn Foster College
Scottsdale, AZ05-2022
High School Diploma -
Gadsden County High School
Quincy, FL05-2020
Skills
- Customer service
- HIPAA compliance
- Call center operations
- Data entry
- Case management
- Customer relationship management
- Child development
- Lesson planning
- Communication strategies
- Classroom organization
- Team collaboration
- Health and safety
- Cultural awareness
- Conflict resolution
Timeline
Customer Service Representative
Reveleer
01.2025 - Current
Factory Assistant
Torito Brand
01.2024 - 01.2025
Daycare Teacher
B.E.E Daycare
05.2023 - 01.2024
Apple Tech Support
Kelly Connect
02.2022 - 04.2023
Housekeeper
Armark
06.2020 - 01.2022
Early Learning And Child Care
Penn Foster College
High School Diploma -
Gadsden County High School
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