Dominique Escobar
Stockton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Marketing Specialist
Zinus Inc.
Tracy, CA
01.2021 - 12.2023
- Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
- Analyzed social media data to identify trends and opportunities for growth, making strategic recommendations based on findings.
- Developed influencer partnerships that resulted in increased brand visibility and positive sentiment among key target demographics.
- Developed and maintained an editorial calendar, ensuring a consistent flow of fresh content to engage and retain followers.
- Assist with social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.
- Support financial reconciliation of marketing expenses.
- Provide support by responding to reviews, Q&As, social media inquiries, while maintaining a unified brand voice.
- Manage product sampling and review syndication requests for new and existing products.
- Create and update SOPs for Marketing team members as well as new hires.
- Sorted documents and maintained organized filing process.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
Social Media, Customer Service Rep
Zinus Inc.
Tracy, CA
12.2018 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Support multiple reseller portals at an advanced level.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Assist customers via Social Media as well as through Review portal in the attempt to resolve their issues or concerns.
Education
Cosmetologist Certificate And License - Cosmetology
Santa Clara Beauty College
Santa Clara, CA07.2012
Certification - Interior Design
C.C.O.C
San Jose, CA06.2010
High School Diploma -
Santa Clara High School
Santa Clara, CA06.2010
Skills
- Data Entry
- Proficient in MS Office, Powerpoint, Word, Excell
- Time Management
- Content Creation, Content Scheduling
- Influencer Marketing
- Customer Complaint Resolution
- Community Engagement
- Team Collaboration
- Proficient in: BazaarVoice, Shopify, TrustPilot, AspireIQ, Hootsuite & Canva
- Creative Thinking
- Call Management, Complaint Resolution
- Customer Relationship Management (CRM)
Timeline
Marketing Specialist
Zinus Inc.
01.2021 - 12.2023
Social Media, Customer Service Rep
Zinus Inc.
12.2018 - 01.2021
Cosmetologist Certificate And License - Cosmetology
Santa Clara Beauty College
Certification - Interior Design
C.C.O.C
High School Diploma -
Santa Clara High School