Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
Languages
Accomplishments
Timeline
Generic

Dominique Florian

Bridgeport,CT

Summary

Dynamic Store Manager at Altice USA with a proven track record in customer service and inventory management. Achieved national leadership in mobile yield while enhancing team performance through effective training. Skilled in conflict resolution and team building, driving significant revenue growth and customer satisfaction in fast-paced environments.

Experienced and customer-focused retail and operations professional with a strong track record in sales, team leadership, and service excellence. Proven ability to drive revenue growth, train and motivate staff, and manage daily operations across diverse environments, including retail, storage management, and entertainment. Known for improving customer engagement, streamlining processes, and helping companies expand services. Ready to leverage hands-on experience and leadership skills to take the next step into a managerial position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Photographer

basketball
Bridgeport, CT
01.2024 - Current
  • Work closely with editors and designers to create desired effects in post production editing.
  • Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
  • Deliver quality products within deadlines established by clientele.
  • Edit photos using Adobe Photoshop and other software applications.

Store Manager

Altice USA
04.2023 - Current
  • Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Led the nation in mobile yield from May 2023 to July 2023.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Special Needs Babysitter

N/A
Stamford, CT
01.2020 - Current
  • Encouraged language development by reading stories and engaging in conversations with the children.
  • Maintained a safe environment for the children at all times.
  • Promoted physical activity through outdoor playtime or adaptive sports programs.
  • Provided emotional support and encouragement to foster positive behavior in the children.

Basketball Manager

AAU
Bridgeport, CT
05.2018 - Current
  • Implemented quality control measures to uphold company standards.
  • Coordinated the daily operations of a basketball team, including practice schedules, travel arrangements and game day activities.
  • Distributed uniforms, gear and rosters to team members each season.

Retail Sales Associate

Altice USA Optimum
02.2021 - 02.2022
  • Experienced in delivering exceptional customer service, consistently exceeding sales targets, and driving store revenue growth. Skilled in mentoring team members, managing inventory, and maintaining high merchandising standards. Proven ability to resolve customer issues efficiently, ensuring satisfaction and loyalty in a fast-paced retail environment.

UPS Driver Helper

UPS
Bridgeport, CT
01.2020 - 10.2021
  • Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
  • Inspected equipment for wear, specifications adherence and issues.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Provided information to shipping and receiving personnel regarding inventory stock.

Bowling Alley Attendant

Bowlmor Lanes
02.2019 - 05.2021
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Provided information about bowling leagues, tournaments, and special events hosted by the center.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Storage Manager

Public Storage
01.2021 - 02.2021
  • Oversaw daily operations of a high-traffic self-storage facility, driving occupancy and revenue through exceptional customer service, and sales performance. Managed leasing, account management, and conflict resolution while maintaining site security and cleanliness. Trained and supervised staff, ensuring adherence to company policies and operational standards.

Front of House Associate

Bow Tie Cinemas
Westport, CT
01.2019 - 01.2020
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • Kept records of sales transactions made throughout each shift.
  • Participated in team meetings to discuss performance metrics and areas for improvement.

Education

Associate in Criminal justice -

Housatonic Community College
Bridgeport, CT
06.2024

High school diploma -

Bridgeport High School
Bridgeport, CT
06.2015

Skills

  • Customer service
  • Inventory management
  • Conflict resolution
  • Case management
  • Research skills
  • Regulatory compliance
  • Team building
  • Communication skills
  • Employee training
  • Shift scheduling
  • Supply ordering
  • Competitor monitoring
  • Policy writing
  • Microsoft Intune
  • Safety protocols
  • Excel expertise
  • Excellent sales skills

Certification

  • Google Analytics
  • Customer Service
  • Driver's License

Personal Information

Relocation: Anywhere

Affiliations

  • Life Insurance Agent
  • Real Estate Agent
  • Youth Coach
  • Build-On Program

Languages

English
Professional
Creole
Professional

Accomplishments

  • Contributed to Optimum’s successful expansion into mobile services by driving customer adoption through targeted sales strategies and personalized service, resulting in increased mobile subscriptions following promotion to manager.

Timeline

Photographer

basketball
01.2024 - Current

Store Manager

Altice USA
04.2023 - Current

Retail Sales Associate

Altice USA Optimum
02.2021 - 02.2022

Storage Manager

Public Storage
01.2021 - 02.2021

Special Needs Babysitter

N/A
01.2020 - Current

UPS Driver Helper

UPS
01.2020 - 10.2021

Bowling Alley Attendant

Bowlmor Lanes
02.2019 - 05.2021

Front of House Associate

Bow Tie Cinemas
01.2019 - 01.2020

Basketball Manager

AAU
05.2018 - Current

Associate in Criminal justice -

Housatonic Community College

High school diploma -

Bridgeport High School

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Dominique Florian