Dominique Franklin
Hampton,GA
Summary
Proficient Buff and Adjuster, Customer Service Representative, and Receptionist with a solid track record in compliance, damage assessment, and conflict resolution. Skilled in claims processing, quality control, and client communication. Bringing a proactive approach and keen attention to detail to enhance customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Buff and Adjuster
Luxottica
McDonough, GA
02.2024 - Current
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Investigated and assessed damage to property and reviewed property damage estimates.
Customer Service Representative
Kaiser Permanente
Jonesboro, GA
01.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Georgia Department of Labor
Griffin, GA
03.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Associate of Science - Health Administration
Southern Crescent Technical College
Griffin, GALangston Hughes High School
Fairburn, GA05.2019
Skills
- Claims Investigation
- Technical knowledge
- Damage Assessment
- Policy Interpretation
- Quality Control
- Claims Processing
Timeline
Buff and Adjuster
Luxottica
02.2024 - Current
Customer Service Representative
Kaiser Permanente
01.2022 - 02.2024
Receptionist
Georgia Department of Labor
03.2021 - 11.2022
Associate of Science - Health Administration
Southern Crescent Technical College
Langston Hughes High School