Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dominique Gardiner

Spring,TX

Summary

Driven professional with a proven track record at Dollar General, enhancing store sales through strategic merchandise displays and efficient management. Excelled in customer service and engagement, resolving complaints with empathy, boosting loyalty. Skilled in problem-solving and active listening, adept at managing high-stress situations and improving customer experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Dollar General
05.2019 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Representative

InfoCision
10.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Education

Cosmetology

Opelousas School of Cosmetology Inc
Opelousas, LA
07.2020

High School Diploma -

Beau Chene High School
Arnaudville, LA
05.2019

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Appointment Scheduling
  • Order Processing

Languages

English
Full Professional

Timeline

Customer Service Representative

InfoCision
10.2021 - 07.2022

Assistant Store Manager

Dollar General
05.2019 - 11.2023

Cosmetology

Opelousas School of Cosmetology Inc

High School Diploma -

Beau Chene High School
Dominique Gardiner