Dominique Gaston
Savannah,GA
Summary
Adept at managing high call volumes and resolving customer complaints with empathy, demonstrated during tenure at Concentrix. Excelled in a fast-paced environment, leveraging skills in CRM software and active listening to enhance customer satisfaction and loyalty. Proven ability to multitask and prioritize, significantly improving response times and operational efficiency.
Overview
4
4
years of professional experience
Work History
CSR Representative
Parkers Corner Market
Savannah, GA
07.2022 - 01.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Concentrix
Savannah, GA
11.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Machine Operator
Shaw Industries
Columbia,SC
08.2019 - 12.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Education
Certified Dental Assistant - Dental Assisting
Fortis College
Columbia, SC02.2016
High School Diploma -
A.C. FLORA HIGH SCHOOL
Columbia, SC05.2014
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Office equipment proficiency
- Data Entry
- Payment Processing
- Scheduling
- Call Center Operations
- Prioritization
- Project management abilities
Timeline
CSR Representative
Parkers Corner Market
07.2022 - 01.2024
Customer Service Representative
Concentrix
11.2021 - 07.2022
Machine Operator
Shaw Industries
08.2019 - 12.2020
Certified Dental Assistant - Dental Assisting
Fortis College
High School Diploma -
A.C. FLORA HIGH SCHOOL