DOMINIQUE GLASPER
Summary
Creative Sales Agent with many years growing account bases for organizations across diverse industries. Prepares customized proposals based on client needs. Maximizes customer satisfaction and loyalty through quality servicing.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Sales Agent
Venetian Hotel
Las Vegas
01.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained detailed records of sales transactions and daily shift reports.
- Coordinated communication between departments to streamline office operations.
- Performed data entry tasks into various computer systems accurately and efficiently.
Stylist Sales Associate
Target
Las Vegas
10.2025 - 01.2026
- Assisted customers in selecting clothing and accessories based on preferences.
- Organized merchandise displays to enhance customer shopping experience.
- Maintained inventory levels and restocked items as needed throughout the store.
- Provided product knowledge and styling advice to enhance customer confidence.
- Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
Front Desk Agent
Aria MGM Resorts
Las Vegas
07.2025 - 09.2025
- Greeted and welcomed guests upon arrival at luxury hotel.
- Managed guest check-ins and check-outs efficiently and accurately.
- Handled guest inquiries and resolved issues with professionalism.
- Provided information about hotel services, amenities, and local attractions.
- Maintained accurate records of guest interactions and transactions daily.
- Computed bills, collected payments and made change for guests.
Front Desk Agent
Fountainebleau
Las Vegas
05.2024 - 06.2025
- Delivers exceptional guest service at one of the world's premier luxury resorts, ensuring a personalized and welcoming experience for over 1,500 guests daily.
- Manages check-ins, check-outs, and reservations efficiently, using HMS. Amadeus, Ambiance and other property management systems.
- Resolved guest inquiries, special requests, and complaints promptly, enhancing overall guest satisfaction.
- Promoted resort amenities, restaurants, spa services, and special events, driving upselling efforts and increasing guest engagement.
- Processed cash and credit card transactions, ensuring compliance with financial procedures and accuracy standards.
- Assisted in training new hires and working closely with VIP and Guest Service.
Education
Associate of Science - Marketing
Johnson & Wales University
North Miami, FL 09.2016 - 10.2017
Skills
- Sales transactions
- Product knowledge
- CRM management
- Inventory management
- Customer service
- Team collaboration
- Adaptability to change
Timeline
Sales Agent
Venetian Hotel
01.2026 - Current
Stylist Sales Associate
Target
10.2025 - 01.2026
Front Desk Agent
Aria MGM Resorts
07.2025 - 09.2025
Front Desk Agent
Fountainebleau
05.2024 - 06.2025
Associate of Science - Marketing
Johnson & Wales University
09.2016 - 10.2017