Summary
Overview
Work History
Education
Skills
Certification
Social Media And Brand Presence
Timeline
Generic

Dominique Goodmond

Fayetteville,NC

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Paralegal

The People's Law Firm
01.2023 - Current
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations. Assist in legal research, document preparation, and case management
  • Maintain client communication and provide administrative support for attorneys
  • Draft legal documents and ensure compliance with legal procedures
  • Conduct research to support case arguments and prepare case files

Digital Content Creator

Freelancer
01.2019 - Current
  • Enhanced brand visibility by creating engaging digital content across various platforms.
  • Monitored and analyzed content performance to refine strategy
  • Produced high-quality video content that effectively communicated brand messaging and increased viewership.
  • Utilized a variety of multimedia formats in digital storytelling efforts to increase reader interest.
  • Developed SEO-optimized articles, social posts, and branding materials

Manager

Foot Locker
01.2023 - 01.2025
  • Supervised staff, ensuring high-performance customer service and sales strategies
  • Managed store operations, inventory control, and employee training
  • Accomplished multiple tasks within established timeframes.
  • Developed marketing initiatives to increase foot traffic and sales
  • Provided leadership and mentorship to the sales team, increasing customer satisfaction

Senior Researcher

North Carolina A&T University
08.2022 - 05.2023
  • Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
  • Developed reports and summaries on key topics, including justice system reform
  • Collaborated with teams to establish best practices and solutions.
  • Devised effective communication frameworks that facilitated seamless exchange of ideas across departments during large-scale projects.

Communication Coordinator

Center for Third World Organizing
11.2021 - 01.2022
  • Managed communication department's $35,000 budget.
  • Enhanced brand awareness by developing and executing strategic communication plans.
  • Optimized website content for search engine visibility, leading to increased organic traffic from target audiences.
  • Developed targeted messaging for diverse audiences, ensuring clear understanding of company values and offerings.
  • Boosted social media presence with engaging content and consistent updates, growing followership and engagement rates.
  • Executed email marketing campaigns that resulted in higher open rates and click-throughs, driving lead generation efforts.

Assistant Manager

Lady Foot Locker
01.2012 - 01.2015
  • Assisted in daily store operations, including sales, inventory, and customer service
  • Trained and supervised employees to maintain high-performance standards
  • Resolved customer concerns, enhancing brand loyalty and retention
  • Assisted in merchandising and promotional strategies to drive sales

Education

MIT - Software Systems

University of Maryland
Online
08-2026

Bachelor of Arts - English

North Carolina A&T State University
Greensboro, NC
01.2022

Paralegal Certificate -

Blackstone Career Institute
Goodyear, AZ
01.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Listening skills
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service

Certification

  • Paralegal License, 2018
  • TED Talk Guest Speaker

Social Media And Brand Presence

  • Experienced in content creation, brand collaborations, and influencer engagement.
  • Skilled in platform management, audience growth, and campaign strategy.
  • Passionate about using digital influence to drive awareness, advocacy, and brand storytelling.

Timeline

Paralegal

The People's Law Firm
01.2023 - Current

Manager

Foot Locker
01.2023 - 01.2025

Senior Researcher

North Carolina A&T University
08.2022 - 05.2023

Communication Coordinator

Center for Third World Organizing
11.2021 - 01.2022

Digital Content Creator

Freelancer
01.2019 - Current

Assistant Manager

Lady Foot Locker
01.2012 - 01.2015

MIT - Software Systems

University of Maryland

Bachelor of Arts - English

North Carolina A&T State University

Paralegal Certificate -

Blackstone Career Institute
Dominique Goodmond