Dominique Grantham
Bethlehem,PA
Summary
Customer service professional with 14 years of experience in fast-paced environments. Expertise in building relationships, resolving concerns, and managing tasks efficiently. Strong communication and problem-solving skills drive exceptional customer experiences. Ready to apply transferable skills in a new role with opportunities for growth.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Bartender/Restaurant Shift Manager
PJ Whelihan’s
Bethlehem, PA
05.2012 - 01.2026
- Prepared and mixed a variety of cocktails and beverages for customers.
- Managed bar inventory and restocked supplies as needed throughout shifts.
- Provided excellent customer service, ensuring satisfaction and repeat business.
- Trained new bartenders on drink recipes and service standards.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Developed good working relationships with fellow employees through effective communication.
Property Management Assistant
Equinox Property Management
Bethlehem, Pennsylvania
08.2020 - 12.2020
- Supported property managers by addressing tenant inquiries and managing maintenance requests to enhance tenant satisfaction.
- Coordinated lease agreements and ensured compliance with regulations to facilitate smooth leasing processes.
- Organized tenant move-in and move-out processes efficiently.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Communicated with vendors for maintenance and repair services promptly.
- Fostered positive tenant relationships by promptly addressing inquiries and requests, contributing to tenant retention.
Education
Real Estate License - Real Estate
Scott White Real Estate
01.2016 - 03.2016
Cosmetology License - Cosmetology
Metro Beauty Academy
09.2011 - 07.2012
Northwestern Lehigh School District
New Tripoli, PASkills
- Customer service
- Relationship management
- Staff training
- Time management
- Strong multitasking
- Administrative support
Timeline
Property Management Assistant
Equinox Property Management
08.2020 - 12.2020
Real Estate License - Real Estate
Scott White Real Estate
01.2016 - 03.2016
Bartender/Restaurant Shift Manager
PJ Whelihan’s
05.2012 - 01.2026
Cosmetology License - Cosmetology
Metro Beauty Academy
09.2011 - 07.2012
Northwestern Lehigh School District