ANNALEA WILLIAMS
Orlando
Summary
Dynamic professional with proven expertise in upselling and customer engagement. Skilled in conflict resolution and workflow optimization, consistently transforming challenges into opportunities that enhance customer loyalty and drive revenue growth. Strong communicator and team collaborator focused on delivering exceptional service in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Bartender/Restaurant Shift Manager
Friendly Confines
Winter Park
10.2017 - Current
- Maximized sales during peak hours by managing high-volume service effectively without sacrificing quality.
- Resolved customer concerns promptly, transforming challenges into positive experiences.
- Engaged customers proactively to encourage repeat business and foster loyalty.
- Handled cash management duties accurately, ensuring precise accounting at end of each shift.
Front Desk Representative/Administrative Personal Assistant
Mechanical And Aerospace Engineering UCF
Orlando
08.2016 - 03.2018
- Resolved inquiries at front desk, directing individuals to appropriate resources.
- Promoted departmental programs and events, increasing participation among students and faculty.
- Managed appointment scheduling and follow-ups to enhance engagement and streamline processes.
Server
Kumo Japanese Steakhouse
Cape Coral
01.2016 - 08.2017
- Increased revenue by upselling appetizers, drinks, and desserts while delivering exceptional service.
- Managed multiple tables in high-volume environments to maximize sales during peak hours.
- Collaborated with team members to enhance table flow and improve service speed.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL12.2020
Skills
- Upselling and revenue growth
- Customer engagement and retention
- Conflict resolution and problem solving
- Team collaboration and coordination
- Multitasking in high-pressure environments
- Effective communication
- Shift and workflow optimization
Timeline
Bartender/Restaurant Shift Manager
Friendly Confines
10.2017 - Current
Front Desk Representative/Administrative Personal Assistant
Mechanical And Aerospace Engineering UCF
08.2016 - 03.2018
Server
Kumo Japanese Steakhouse
01.2016 - 08.2017
Bachelor of Science - Health Sciences
University of Central Florida