Dominique Greer
Circleville
Summary
Dynamic and results-driven Shift Leader at Bob Evans Restaurant with a strong focus on customer satisfaction and team leadership. Proven expertise in cash handling and problem-solving, enhancing operational efficiency and boosting sales through effective upselling. Committed to maintaining high standards of service and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Bob Evans Restaurant
Circleville, OH
03.2025 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new staff on service protocols and food safety standards.
- Managed inventory levels, assisting in ordering and stock organization.
- Addressed customer inquiries and resolved issues to enhance dining experience.
- Monitored cash register operations, ensuring accuracy in transactions and reporting.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
To-Go Server
Bob Evans Restaurant
Circleville, OH
11.2023 - Current
- Delivered exceptional customer service by efficiently managing to-go orders and ensuring accurate order fulfillment.
- Collaborated with kitchen staff to streamline order preparation, enhancing overall operational efficiency.
- Trained new team members on standard operating procedures and best practices for to-go service.
- Maintained cleanliness and organization in the to-go area, adhering to health and safety regulations.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Restaurant Hostess
Bob Evans Restaurant
Circleville, OH
04.2021 - Current
- Greeted and seated guests, ensuring optimal dining experience and customer satisfaction.
- Trained new host staff on proper procedures and customer service standards.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
High School Diploma -
Amanda Clearcreek
Amanda, OH05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Staff supervision
- POS system operation
- Shift paperwork completion
- Daily workflows
- Policy enforcement
- Professional appearance
Languages
Sign language
Native or Bilingual
Timeline
Shift Leader
Bob Evans Restaurant
03.2025 - Current
To-Go Server
Bob Evans Restaurant
11.2023 - Current
Restaurant Hostess
Bob Evans Restaurant
04.2021 - Current
High School Diploma -
Amanda Clearcreek