Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Hampton

Nashville,TN

Summary

Motivated and results-driven professional with proven experience in sales, customer service, and management. Strong background in leading teams, meeting sales targets, and providing excellent customer experiences. Tech-savvy and adaptable, with experience in call centers, retail operations, and computer systems.

Overview

8
8
years of professional experience

Work History

BDC Representative

Carl Black Chevrolet
02.2025 - Current
  • - Respond to inbound leads via phone, email, and online chat to schedule appointments for the sales team
  • - Maintain accurate records of customer interactions in CRM systems
  • - Follow up with potential customers to drive traffic to the dealership
  • - Coordinate with sales and service departments to ensure smooth customer experience

Door-to-Door Sales Representative

Best Choice Roofing
07.2024 - 02.2025
  • - Conducted door-to-door sales to generate leads and schedule roofing inspections
  • - Educated homeowners on roofing solutions and insurance claim processes
  • - Consistently exceeded weekly sales quotas and contributed to territory growth
  • - Delivered persuasive pitches and overcame objections in face-to-face interactions

Customer Service Representative

Citizens National Bank
10.2022 - 07.2024
  • - Handled customer inquiries and transactions including deposits, withdrawals, and account services
  • - Educated customers on bank products and services to enhance client satisfaction and increase retention
  • - Assisted with resolving account discrepancies and processing loan payments
  • - Maintained confidentiality and adhered to banking regulations and procedures

Sales Assistant

Parkway Chrysler
03.2018 - 07.2019
  • - Supported the sales team with customer outreach, test drive coordination, and follow-ups
  • - Prepared sales documents and ensured accurate processing of vehicle purchases
  • - Delivered exceptional customer service, enhancing the dealership's reputation and customer satisfaction
  • - Maintained inventory records and updated vehicle listings online

Store Manager

Dollar General
07.2017 - 03.2018
  • - Managed all store operations including staffing, inventory control, and customer service
  • - Led a team of employees to meet daily, weekly, and monthly sales goals
  • - Ensured compliance with company policies and procedures
  • - Handled scheduling, training, and performance evaluations

Education

High School Diploma - undefined

Anchor Bay High School
New Baltimore, MI

Macomb Community College
Warren, MI

Skills

  • - Sales & Upselling Techniques
  • - Team Leadership & Training
  • - Customer Relationship Management (CRM)
  • - Call Center Operations
  • - Automotive Sales Support
  • - Microsoft Office & Basic Computer Troubleshooting
  • - Communication & Conflict Resolution

Timeline

BDC Representative

Carl Black Chevrolet
02.2025 - Current

Door-to-Door Sales Representative

Best Choice Roofing
07.2024 - 02.2025

Customer Service Representative

Citizens National Bank
10.2022 - 07.2024

Sales Assistant

Parkway Chrysler
03.2018 - 07.2019

Store Manager

Dollar General
07.2017 - 03.2018

High School Diploma - undefined

Anchor Bay High School

Macomb Community College

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Dominique Hampton