Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Charity Jackson

Summary

Accomplished in delivering unparalleled customer service and maintaining a positive dining experience, as demonstrated. Skilled in effective communication and teamwork, ensuring operational excellence and patient satisfaction. Proven ability to resolve complaints and enhance customer relations, highlighting a commitment to quality and safety.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Legend Hospitality (Seasonal)

Preudential Center
Newark , NJ
09.2015 - 01.2025
  • Recognize the need for excellent customer service.
  • Greeting customers and presenting the menu.
  • Resolving customers' concerns by taking prompt, active steps.
  • Cleaning and preparing a clean and safe environment for the next shift.
  • Assessing with Quality Control.
  • Help prepare food and deliver it in a timely manner.
  • Maintain a positive, upbeat attitude for customers and co-workers.

Food Delivery Driver

Papa John's
East Orange , New Jersey
01.2022 - 02.2025
  • Assisted with order packing and verification at the restaurant, ensuring that all items met the established quality standards.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.

Patient Transporter

Hackensack Medical Center
Hackensack, NJ
05.2023 - 08.2024
  • Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
  • Cleaned, disinfected and prepared rooms for incoming patients.
  • Greeted and assisted patients in wheelchairs to their appointments.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.

Education

High School Diploma -

WEST SIDE HIGH SCHOOL
Newark, NJ

Skills

  • Great customer service skills
  • Excellent communication skills
  • Energetic work attitude
  • Handle guest complaints, and maintain a positive dining experience for all
  • Great Team player

Certification

  • ServSafe, Certificate of Achievement.
  • SerSafafe food handler.
  • ServSafe Alcohol- ID Numbeir along with Card Numbeur avaliabe upon Request

Timeline

Patient Transporter

Hackensack Medical Center
05.2023 - 08.2024

Food Delivery Driver

Papa John's
01.2022 - 02.2025

Legend Hospitality (Seasonal)

Preudential Center
09.2015 - 01.2025

High School Diploma -

WEST SIDE HIGH SCHOOL

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Charity Jackson