Dominique Mcrae
Summary
Dynamic sales professional with a proven track record at Wireless Vision, T-Mobile, excelling in customer relations and sales expertise. Recognized for consistently exceeding quotas through strategic relationship building and effective communication. Skilled in utilizing CRM tools to enhance customer success and drive sales growth. Committed to delivering exceptional service and fostering client satisfaction.
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
9
9
years of professional experience
Work History
Sales Representative
Wireless Vision, T-Mobile
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Implemented CRM tools to track customer interactions and sales progress.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
HR Associate
Home Depot
02.2024 - 05.2024
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
Sales Representative
Cellular World
01.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Participated in trade shows and conferences to network and generate leads.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Representative
Victra Verizon
11.2022 - 01.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Achieved and exceeded monthly and annual sales targets.
Elderly Caregiver
Core Home Health Agency
01.2018 - 08.2019
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Receptionist
Lakeside Family Virtue
05.2016 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Burbank High School
Burbank, CA05-2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales development
- Relationship selling
- Sales consultation
- Process improvement
- Performance improvement
- Customer success management
Timeline
Sales Representative
Wireless Vision, T-Mobile
05.2024 - Current
HR Associate
Home Depot
02.2024 - 05.2024
Sales Representative
Cellular World
01.2023 - 01.2024
Sales Representative
Victra Verizon
11.2022 - 01.2023
Elderly Caregiver
Core Home Health Agency
01.2018 - 08.2019
Receptionist
Lakeside Family Virtue
05.2016 - 02.2017
High School Diploma -
Burbank High School
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