Dominique Holden
Summary
Accomplished human resources leader with 8+ years of driving organizational strategy and culture with human capital solutions. Technology and process improvement enthusiast who is known for automating and streamlining work and boosting efficiencies. Relationship builder who serves as a trusted advisor to executive teams, collaborates cross-functionally to achieve goals, and engages with employees at all organizational levels. A participative leader who guides organizations through meaningful change, builds high-performing teams, and develops employee capabilities.
Overview
8
8
years of professional experience
Work History
Human Resources People Partner
General Motors
01.2023 - Current
- Recruited to manage all aspects of New Hire Orientation and Onboarding, Training and Engagment for company with approximately 3,000 employees focused on promoting company culture, enhancing employee engagement, and using metrics to implement process improvements.
- Conduct exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Identified hourly employee training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Launched a successful orientation program current satisfaction rate of above 90%, fostering a positive work environment and ensuring all new hires are equipped with skills and knowledge needed to successfully perform their jobs.
- Develop and maintain relationships with recruitment agencies, local schools and universities and government agencies for successful recruitment efforts.
- Manage all employee data transactions utilizing Workday and Kronos
Human Resources Business Partner
Amazon Logistics
06.2022 - 12.2022
- Supervised all HR functions for over 400 employees in-office, warehouse operations and partnered with the operations team to set talent strategies
- Enhanced culture and engagement initiatives by ensuring execution of all site wide engagement mechanisms. DTN8 received 100% for successful completion of all engagement activities month over month.
- Investigated and liaised with legal department, and central team to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels. Improving HR Support Metrics by 25%
- Managed leave and benefit administration including open enrollment
Human Resources Manager
Groups360
12.2021 - 06.2022
- Led HR for a startup tech company in the Hospitality Industry, supervising a team of 3 professionals and overseeing payroll, HR services, talent management, culture, compensation/benefits, and recruiting for over 200 employees
- Reported directly to the VP of Human Resources
- Implemented culture-enhancing initiatives, resulting in a 40% increase in employee engagement scores
- Responsible for updates and maintenance of employee handbook & policies, SOP creation, training documents, and all interoffice communication mechanisms.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll processing and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Human Resources Manager
Crestwood Medical Center
08.2020 - 12.2021
- Managed standard HR functions for over 1,000 employees including benefits administration-FMLA, open enrollment, workers compensation, STD & LTD claims, Total Compensation Statements, and employee assistance programs.
- Operate as strategic partner to C-Suite Leadership on all areas of organizational development, leadership development/effectiveness, cultural transformation, change management, employee engagement strategies, innovative problem-solving, and end-to-end talent management.
- Liaise and bridge the gap between employer and employee, ensuring a work environment of respect, integrity, and accountability.
- Decreased excessively high employee turnover rate (75%-85% in lab and ER) incrementally by partnering with COO to investigate and identify root cause(s), identify and execute process improvements to propel improvement on the people side of operations.
- Worked with COO as SME to develop COVID-19 protocol in 2020 at onset of pandemic to maintain appropriate nurse staffing levels and mitigate employee exposure by developing and implemented a strategic Workplace Illness Log spreadsheet system for tracking and monitoring incidents of employee illness in accordance with CHS/CDC and corporate flowchart guidelines. Recently mandated bi-weekly COVID testing for all employees.
Human Resources Generalist
ADS Environmental Services
06.2019 - 08.2020
- Led organization-wide Human Resource functions, supporting 25 Managers and 300 employees in 20 states nationwide, Australia, and China.
- Developed and enforced company policy and procedures relating to human resources activity.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
Human Resources Supervisor
Magnolia River Services
05.2016 - 02.2019
- Supported HR operations for over 400 employees across 14 states. Successfully onboarded approximately 200 new hires by orchestrating multiple full-cycle recruitment, hiring, and onboarding initiatives. Directed end-to-end onboarding, including opening/posting requisitions, applicant screening, candidate communications, interview process, and job offer/follow-up activities to select a “best fit” candidate. Managed 2 direct reports.
- Selected to develop and manage a wellness initiative for all employees/families; formed Wellness Committee, and cross collaborated on planning activities; proposed and secured approval for a $20K budget to plan and coordinate an annual wellness fair that grew from 5 vendors to over 20 vendors in 3 years.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Updated HR database (BambooHR) with new employee information, changes in benefits, and other details.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw benefits administration, including open enrollment
Education
Bachelor of Science - Management/Human Resources
Western Governors University
Salt Lake City, UT08.2022
Skills
- Consulting Organizational Leaders
- Performance Management Systems
- Hiring Trends and Analysis
- Relationship Building
- Employee Relations Oversight
- Cross-Functional Collaboration
- Compensation and Benefits Administration
- Conflict Resolution
- Budget Administration
- Employee Development
- Exit Interviews and Processes
- Policy Improvement Recommendations
- Recruiting and Interviewing
- Benefits Programs
- HRIS- BambooHR, Workday, Peoplesoft
- Leadership Development
- Recruitment and Hiring
- Payroll & Timekeeping Administration- ADP & Kronos
- Local, State and Federal Regulations
- HR Policy Development
- Employee Engagement
- Human Resources Operations
- Employee Performance Reviews
Timeline
Human Resources People Partner
General Motors
01.2023 - Current
Human Resources Business Partner
Amazon Logistics
06.2022 - 12.2022
Human Resources Manager
Groups360
12.2021 - 06.2022
Human Resources Manager
Crestwood Medical Center
08.2020 - 12.2021
Human Resources Generalist
ADS Environmental Services
06.2019 - 08.2020
Human Resources Supervisor
Magnolia River Services
05.2016 - 02.2019
Bachelor of Science - Management/Human Resources
Western Governors University
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