Dominique Lloyd
3305 Mountainbrook Avenue Apt 3
Summary
Compassionate Nutrition Assistant known for high productivity and efficient task completion. Skilled in dietary planning, food safety compliance, and nutritional education, ensuring clients receive optimal support. Excel at communication, time management, and teamwork, contributing positively to fast-paced environments focused on health and wellness.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
T-Mobile
8571 Rivers Avenu
03.2025 - Current
- Resolved technical issues for customers via phone, ensuring high levels of satisfaction and trust.
- Diagnosed software and hardware problems using troubleshooting tools to expedite resolution times.
- Educated customers on product features and service plans, enhancing user experience and retention.
- Collaborated with cross-functional teams to address complex technical challenges efficiently.
Nutritional Service Assistant
Morrison Supply Company
Charleston, SC
03.2024 - Current
- Conducted regular inspections of kitchens to ensure compliance with regulatory standards.
- Inspected dining area for cleanliness prior to opening each day.
- Inspected trays for accuracy before delivering them to patients.
- Developed menus based on patient needs and preferences taking into account dietary restrictions.
- Resolved customer complaints promptly in a courteous manner.
- Prepared special diet dishes for those with allergies or medical conditions requiring specific nutritional requirements.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
Customer Service Representative
TTEC
8710 Evangeline Dr, SC
03.2022 - 09.2023
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Agent
Tmoblie
7643 Rivers Aven, SC
07.2021 - 03.2022
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Developed customer relationships and ensured satisfaction with services.
Clerical Worker
Sodexo USA
171 Rivers Avenu, SC
05.2018 - 08.2021
- Answered customer inquiries by phone and in person.
- Performed basic bookkeeping tasks such as accounts payable and receivable functions.
- Organized and filed documents, both physically and electronically.
- Proofread documents for accuracy prior to distribution or printing.
- Provided customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Colleton County High School
Walterboro, SC05.2004
Skills
- Menu development
- Food preparation techniques
- Portion Control
- Food safety knowledge
- Dietary restriction assistance
- Special diets
Timeline
Technical Support Representative
T-Mobile
03.2025 - Current
Nutritional Service Assistant
Morrison Supply Company
03.2024 - Current
Customer Service Representative
TTEC
03.2022 - 09.2023
Agent
Tmoblie
07.2021 - 03.2022
Clerical Worker
Sodexo USA
05.2018 - 08.2021
High School Diploma -
Colleton County High School