Organized and maintained healthcare environments effectively. Supported individuals with mental disabilities through compassionate care. Contributed to team building and demonstrated strong work ethic in all tasks.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Direct Support Mentor
Stones River Center
Murfreesboro, TN
05.2021 - Current
Assist in the bathing, dressing, and grooming of individuals
Assisted in teaching individuals to become independent.
Assist Group Home Supervisor with monthly disaster drills, training, and meetings with Direct Support Professionals.
Group Home Supervisor
Stones River Center
Murfreesboro, TN
11.2017 - 04.2021
Manage and lead a team of 16 care associates
Assist in bathing, dressing, and grooming patients
Provide in-service and training to employees to ensure each employee understand policies and procedures of patient care.
Cashier
Popeye's Chicken
Madison, TN
03.2006 - 10.2010
Maintained high standards of customer service during high-volume, fast-paced operations.
Communicated clearly and positively with coworkers and management.
Handled currency and credit transactions quickly and accurately.
Assisted management with inventory control and stock ordering.
Maintained working knowledge of restaurant's policies and procedures.
Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
Resolved complaints promptly and professionally.
Mastered point-of-service (POS) computer system for automated order taking.
Education
Associate Degree - Medical Assisting and Administration
Daymar College
Bowling Green
09.2019
Associates of Science - Billing & Coding Specialist
Daymar College
07.2017
Skills
Administrative Experience
EXCEL
CUSTOMER SERVICE (4 years)
Microsoft Office
Medical Scheduling
DATA ENTRY
Certification
First Aid Certification
CPR Certification
Additional Information
Key Skills
Customer Service
MS Office: Word, Excel
Data Entry
Office Administration
Team Leadership
Schedule Appointments
Patient Services
Timeline
Direct Support Mentor
Stones River Center
05.2021 - Current
Group Home Supervisor
Stones River Center
11.2017 - 04.2021
Cashier
Popeye's Chicken
03.2006 - 10.2010
Associate Degree - Medical Assisting and Administration
Daymar College
Associates of Science - Billing & Coding Specialist
Direct Support Professional/ program writer at Southwest Area Training ServicesDirect Support Professional/ program writer at Southwest Area Training Services