Dominique Jones
Yuma,Arizona
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Planet Fitness
05.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issues through thorough dispute investigation.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Farm Hand
Weddle Farms
03.2021 - 11.2022
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Performed regular maintenance to keep farm equipment in safe working order.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Repaired farm equipment, completing both emergency, and preventive maintenance quickly and accurately.
- Planted, cultivated and harvested corn, wheat and hay crops for optimal growth.
- Monitored and maintained irrigation systems to optimize water levels for crops.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
Pest Control Technician
Ram Pest Control
06.2020 - 09.2020
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected commercial and residential buildings and structures for pest issues.
- Drove to customer residences and places of business to inspect for pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Inspected equipment for proper functionality to effectively facilitate application.
- Adhered to most stringent safety procedures when applying chemicals.
- Performed routine maintenance on pest control equipment to manage wear and tear.
Fast Food Crew Member
Jack In The Box
03.2020 - 07.2020
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Assisted other team members to achieve goals.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Assisted with preparing salads and cold food items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
Gila Ridge High School
Yuma, Arizona05.2020
Skills
- Product Sales
- Issue Resolution
- Service Upselling
- Customer Support
- Database Management
- Customer Service
- Product Recommendations
- Promotional Support
Timeline
Member Service Representative
Planet Fitness
05.2023 - 11.2023
Farm Hand
Weddle Farms
03.2021 - 11.2022
Pest Control Technician
Ram Pest Control
06.2020 - 09.2020
Fast Food Crew Member
Jack In The Box
03.2020 - 07.2020
High School Diploma -
Gila Ridge High School