Dominique Kelly
DALLAS,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Cloud Acquisition
Microsoft Corp
01.2020 - Current
- Manage an Active pipeline of 100+ accounts with over 250k in estimated revenue
- Actively listen to Customers to connect them to the appropriate resource or partner to support their end-to-end sales cycle
- Gather customer information to help them design and bring their Azure cloud solutions to life
- Meet and exceed customer acquisition targets, accurately forecast sales, pipeline, and usage.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
- Researched and understood emerging technologies and end-user needs.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Services Advisor
Microsoft Retail
06.2016 - 01.2020
- Empathetically assess customer support needs through listening, diagnosing, and repairing their devices within 24-48 turnaround time
- Provided world-class customer service and customer loyalty through becoming a trusted advisor and executing all steps of service while remaining Compliant
- Passed on any feedback or suggestions from customers to their appropriate internal team
- Provided cross platform ecosystem integration through engaging product demos tailored to individual expectations
- Consistently meet and exceed goals that result in driving revenue and business leads, as well as impact team members through example
- Used effective approaches to solve problems and enhance customer and associate experience by building tools using Excel and PowerApps platform
- Provided technical support to customers experiencing issues with devices or services
- Provide options and solutions for customers by adapting to changing in-store environment and circumstances.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Product Advisor/ Business Expert
Microsoft
10.2012 - 12.2015
- Remained top seller month after month in Computer, services, and software sales over a 4-year span
- Effectively thrived in a dynamic and fast paced retail environment assisting all areas of the business
- Worked closely with all areas assisting when shortages in staff and helping customers with their technical questions
- Facilitated business engagement experiences through in-store briefings, workshops, events, and demos
- Impact enterprise level companies both internally by hosting Executive Briefing Centers as well as externally through Customer Success Training in various products and services tailored to business needs
- Hosted community and gaming events, as well as personal training sessions and workshops for customers with individualized needs at multiple levels.
Education
Bachelor’s Degree - Information Technology
Dallas College
05.2024
Skills
- Client Requirements
- Employment Data Tracking
- Management Consulting
- Collective Bargaining Agreements
Certification
Azure Administration- June 2022
Microsoft Azure Fundamentals Certified - April 2021
Microsoft Dynamics 365 Certified - March 2021
Microsoft 365 Certified - February 2021
Timeline
Digital Cloud Acquisition
Microsoft Corp
01.2020 - Current
Services Advisor
Microsoft Retail
06.2016 - 01.2020
Product Advisor/ Business Expert
Microsoft
10.2012 - 12.2015
Bachelor’s Degree - Information Technology
Dallas College
Azure Administration- June 2022
Microsoft Azure Fundamentals Certified - April 2021
Microsoft Dynamics 365 Certified - March 2021
Microsoft 365 Certified - February 2021
Similar Profiles
Sudaivi Vidyut JadhavSudaivi Vidyut Jadhav
Cyber Security Researcher at Microsoft CorpCyber Security Researcher at Microsoft Corp
TEJ KORATTEJ KORAT
Principal Hardware Engineering Manager at Microsoft CorpPrincipal Hardware Engineering Manager at Microsoft Corp
Robert B BainRobert B Bain
Fixed Asset Accountant at Microsoft CorpFixed Asset Accountant at Microsoft Corp