Dominique Lindsay
Duluth,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Terminix/ Rentokil
Atlanta, GA
05.2022 - Current
- Provided accurate and efficient customer service
- Updated databases with new and modified customer data.
- Made outbound calls to obtain account information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Housekeeper
Greenwood Place Assisted Living
Marietta, GA
04.2020 - 11.2021
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured that all health standards were met during cleaning operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Interacted pleasantly with clients and guests when performing daily duties.
Field Technician
Terminix/ Rentokil
Atlanta, GA
- Provided technical support to customers via phone, email and in person.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Trained staff members on proper use of equipment, processes and procedures.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Completed scheduled appointments on time to drive quality service.
Education
High School Diploma -
Heritage High School
Conyers, GA05-2011
Skills
- Data Entry
- Complaint Resolution
- Information Security
- Product Knowledge
- Call Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Grammar
- Typing 68 WPM
- Report Creation
- Multi-Task Management
- Reading Comprehension
- Prioritization
- Customer Consulting
- Positive and Professional
Timeline
Customer Service Representative
Terminix/ Rentokil
05.2022 - Current
Housekeeper
Greenwood Place Assisted Living
04.2020 - 11.2021
Field Technician
Terminix/ Rentokil
High School Diploma -
Heritage High School