Dominique Lindsay
Duluth
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Stanton & Worthy LLC
Atlanta, Ga
09.2025 - Current
- Processed billing inquiries and resolved discrepancies to ensure accurate invoicing.
- Implemented automated solutions that reduced manual data entry errors in billing operations.
- Managed accounts receivable, ensuring timely collection and application of payments.
- Developed and maintained billing procedures to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline billing processes and improve accuracy.
- Analyzed billing reports to identify trends, driving strategic decisions for revenue enhancement.
Customer Service Representative
Terminix/ Rentokil
Atlanta, GA
05.2022 - 05.2025
- Provided accurate and efficient customer service
- Updated databases with new and modified customer data.
- Made outbound calls to obtain account information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Field Technician
Terminix/ Rentokil
Atlanta, GA
01.2022 - 05.2022
- Provided technical support to customers via phone, email and in person.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Trained staff members on proper use of equipment, processes and procedures.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Completed scheduled appointments on time to drive quality service.
Education
High School Diploma -
Heritage High School
Conyers, GA05.2011
Skills
- Data Entry
- Complaint Resolution
- Information Security
- Product Knowledge
- Call Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Grammar
- Typing 68 WPM
- Report Creation
- Multi-Task Management
- Reading Comprehension
- Prioritization
- Customer Consulting
- Positive and Professional
- Invoice processing
- Billing systems and software
- Customer service
- Claims processing
- Account reconciliation
- Payment posting
Timeline
Billing Specialist
Stanton & Worthy LLC
09.2025 - Current
Customer Service Representative
Terminix/ Rentokil
05.2022 - 05.2025
Field Technician
Terminix/ Rentokil
01.2022 - 05.2022
High School Diploma -
Heritage High School