Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
Dominique Marsh

Dominique Marsh

Canton,MI

Summary


Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

10
10
years of professional experience

Work History

Supervisor

KiingzKloudz
Detroit, MI
10.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.
  • Directed staff and managed annual capital budget.

Sales Associate

DTLR
Detroit, MI
11.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Tracked stock using company inventory management software.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared merchandise for sales floor by pricing or tagging.

Assembly Line Worker

Chrysler Assembly Plant
Detroit, MI
05.2014 - 09.2014
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Conducted quality assurance inspections on finished components and identified issues.

Housekeeping

Northwest Manor
Detroit, MI
06.2013 - 10.2013
  • Ensures Patients rooms were clean and maintained a clean hallway
  • Mop Floors, Made sure Bathrooms and offices were cleaned

Housekeeping

St. John’s Providence Park Hospital
Novi, MI
10.2012 - 02.2013
  • O Ensures patients rooms are clean and well-maintained o Restock supplies as necessary

Customer Service Associate

Kmart Corp
Oak Park, MI
11.2011 - 04.2012
  • O Provided excellent customer service by assisting customers with merchandise locations o Replenished merchandise on sales floor shelves o Operated cash register to process cash, check, and credit card transactions o Answered customer inquiries about promotions and promoted rewards cards

Customer Service Rep

Associated Community Services
Southfield, MI.
10.2010 - 10.2011
  • O Entered data into computer system o Conducted outbound verification and follow up phone calls o Processed credit, debit, and check transactions via telephone o Collected donations for non-profit organizations

Enumerator

U.S. Census Bureau
Detroit, MI
04.2010 - 08.2010
  • O Conducted interviews with residents in assigned areas o Collected household and demographic data by canvassing assigned area

Inspector

Processing Development Corp
Livonia, MI
09.2008 - 01.2009
  • O Examine vehicle parts for any evident damages o Conducted janitorial services as necessary

Package Handler

UPS
Livonia, MI
09.2007 - 01.2008
  • O Continuously lift, move, and carry packages o Load packages into trucks utilizing strategic placement in order to optimize space

Guest Service Team Member

Target
Allen Park, MI
05.2007 - 07.2007
  • O Assist guests with merchandise location inquiries o Gathered carts to ensure availability for guest use o Ran cash registers processed cash, check, and credit card transaction o Operated heavy machinery and conducted janitorial duties as necessary

Education

Associate of Science -

Henry Ford Community College
Dearborn, MI
09.2007

Associates of Science -

Wayne County Community College
Detroit, MI
02.2007

University of Pittsburgh - Titusville
Titusville, PA
08.2006

Skills

  • SKILLS
  • Microsoft Office
  • Customer Service Expert
  • Telecommunications
  • Cash handling accuracy
  • POS System
  • Adaptive team player
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Job Assignments
  • Resolving Complaints
  • Payroll Preparation
  • Supervising Employees
  • Leadership
  • Business Processes and Procedures

Accomplishments

  • Supervised team of 5 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don't be afraid to give up the good to go for the great.
John D. Rockefeller

Timeline

Supervisor

KiingzKloudz
10.2017 - Current

Sales Associate

DTLR
11.2014 - 01.2016

Assembly Line Worker

Chrysler Assembly Plant
05.2014 - 09.2014

Housekeeping

Northwest Manor
06.2013 - 10.2013

Housekeeping

St. John’s Providence Park Hospital
10.2012 - 02.2013

Customer Service Associate

Kmart Corp
11.2011 - 04.2012

Customer Service Rep

Associated Community Services
10.2010 - 10.2011

Enumerator

U.S. Census Bureau
04.2010 - 08.2010

Inspector

Processing Development Corp
09.2008 - 01.2009

Package Handler

UPS
09.2007 - 01.2008

Guest Service Team Member

Target
05.2007 - 07.2007

Associate of Science -

Henry Ford Community College

Associates of Science -

Wayne County Community College

University of Pittsburgh - Titusville

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Dominique Marsh