Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Mary

Kearny

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Brinks Home Security
Dallas
02.2018 - Current
  • Worked in office and remotely
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on a continuous basis to provide optimal service.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Answered high volume incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

GED -

Fountain Valley High School
Fountain Valley
06-1983

Skills

  • Customer service
  • Technical troubleshooting
  • Data entry
  • Call handling
  • Customer relationship management
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Team collaboration
  • Multi-line phone systems
  • Professional phone voice
  • Strong teamwork
  • Multi-line telephone operations
  • Complaint handling
  • Dispute resolution

Timeline

Customer Service Representative

Brinks Home Security
02.2018 - Current

GED -

Fountain Valley High School
Dominique Mary