Dominique Mary
Kearny
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Brinks Home Security
Dallas
02.2018 - Current
- Worked in office and remotely
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on a continuous basis to provide optimal service.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Answered high volume incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
Education
GED -
Fountain Valley High School
Fountain Valley06-1983
Skills
- Customer service
- Technical troubleshooting
- Data entry
- Call handling
- Customer relationship management
- Effective communication
- Conflict resolution
- Problem solving
- Team collaboration
- Multi-line phone systems
- Professional phone voice
- Strong teamwork
- Multi-line telephone operations
- Complaint handling
- Dispute resolution
Timeline
Customer Service Representative
Brinks Home Security
02.2018 - Current
GED -
Fountain Valley High School
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