Dominique Massimino
Glassboro,NJ
Summary
Dynamic Salon Manager and Stylist with a proven track record at Karoleena Michaels Salon, enhancing customer satisfaction and retention through innovative services and exceptional leadership. Skilled in employee development and problem-solving, adept at driving growth and fostering a positive team environment. Demonstrates strong decision-making abilities and customer service excellence.
Overview
2025
2025
years of professional experience
Work History
Salon Manager/ Stylist
Karoleena Michaels Salon
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Salon Owner/ Stylist
The Mane Lab
02.2022 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Oversaw daily salon operations and performed general salon tasks.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
Customer Service Representative
Omniya Solar
07.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Stylist
Salon Giavanna Marie
09.2019 - 02.2022
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Teacher's Assistant
Bright Beginnings West
06.2010 - 04.2015
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Cosmetology License -
Robert Fiancé Beauty School
Pitman, NJ06.2012
Diploma -
Glassboro High School
Glassboro, NJ06.2010
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
Timeline
Customer Service Representative
Omniya Solar
07.2022 - 10.2024
Salon Owner/ Stylist
The Mane Lab
02.2022 - Current
Stylist
Salon Giavanna Marie
09.2019 - 02.2022
Teacher's Assistant
Bright Beginnings West
06.2010 - 04.2015
Salon Manager/ Stylist
Karoleena Michaels Salon
Cosmetology License -
Robert Fiancé Beauty School
Diploma -
Glassboro High School
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