Dominique Matthews
Oakland,CA
Summary
Dynamic Property Manager with a successful history at The Liberty Group Apartment Staffing, specializing in lease negotiation and effective tenant communication. Proven ability to analyze market trends and implement competitive pricing strategies, resulting in consistently high occupancy rates. Notable for delivering exceptional customer service and maintaining regulatory compliance, while building strong relationships with both tenants and vendors.
Overview
2026
2026
years of professional experience
Work History
Property Manager
The Liberty Group Apartment Staffing
San Jose, CA
05.2023 - Current
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Met with committees to discuss and resolve legal and environmental issues.
- Oversaw daily operations, maintenance, and administration of various properties.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Leasing Consultant
Aperto
Hayward, CA
- Negotiated lease terms with tenants and collected security deposits.
- Conducted informative and personalized tours, resulting in new leases.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Used conflict resolution skills to quickly resolve issues among residents.
- Assisted current tenants with maintenance requests and other inquiries.
- Detailed application requirements and answered questions from prospective tenants.
- Performed periodic inspections of units to ensure proper upkeep by tenants.
- Coordinated repairs and improvements to the building's common areas and grounds.
- Monitored market conditions to determine competitive rental rates for different unit types.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Attended industry conferences, seminars, workshops to stay abreast of trends in leasing.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Processed rental applications, verified references and conducted background checks.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Castlemont
Oakland, CASkills
- Property Oversight
- Lease Agreement Negotiation
- Skilled in Analyzing Markets
- Tenant Communication
- Regulatory Adherence
- Customer service
Timeline
Property Manager
The Liberty Group Apartment Staffing
05.2023 - Current
Leasing Consultant
Aperto
High School Diploma -
Castlemont