Dominique McConnell
Detroit
Summary
Organizational oriented leader with significant experience in delegation and operational management. Proven ability of maintaining a focused, motivated attitude when completing projects. Excellent communication and listening skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Village Outlets Supervisor
The Henry Ford Museum Of American Innovation
Dearborn, MI
03.2016 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and implemented workflow improvements to enhance operational efficiency.
- Coordinated scheduling and task assignments to optimize resource allocation.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Collaborated with management on strategic planning to align operational goals with organizational vision.
- Streamlined inventory management processes, reducing waste and improving resource utilization.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Food Service Worker
Costco
Livonia, MI
02.2022 - 05.2022
- Provided excellent customer service in fast-paced food court environment.
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Prepared and served food items while maintaining high-quality presentation.
- Assisted with inventory management, restocking supplies to optimize workflow efficiency.
- Collaborated with team to maintain cleanliness and organization of work areas.
- Monitored food quality and freshness, adhering to Costco's high standards for products.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
General Laborer
Outdoor Accents Landscaping
Novi, MI
01.2022 - 05.2022
- Operated landscaping equipment to ensure efficient project completion.
- Assisted in planting, mulching, and maintaining gardens for optimal aesthetics.
- Collaborated with team members to execute landscape designs effectively.
- Maintained tools and equipment to ensure safety and performance standards.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Operated snow plow equipment to efficiently clear roadways and parking lots during winter storms.
- Collaborated with team members to develop effective snow removal strategies based on weather forecasts and road conditions.
- Monitored weather patterns to anticipate snowfall and prepare equipment for timely response.
- Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
- Logged activities, maintenance issues and hours worked for supervisors.
- Reduced accidents on icy roads by skillfully applying de-icing materials like salt or sand when necessary.
- Upheld safety standards for working in wet, cold and windy conditions.
- Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
- Ensured timely snow removal with effective route planning and prioritization of areas needing immediate attention.
- Completed prompt snow removal process during and after weather events.
- Improved road conditions for travelers by efficiently clearing snow and ice from roads, driveways, and parking lots.
- Demonstrated strong communication skills in reporting progress updates, issues, or hazards to supervisors and team members.
Host
Applebee's Grill + Bar
Taylor, MI
01.2018 - 03.2018
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Trained new hosts in customer service protocols and restaurant policies.
- Monitored dining area for cleanliness and organization, ensuring a welcoming environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
Associate of Applied Science - Business- General
Schoolcraft Community College
Livonia08-2021
Associate of Applied Science - Small Business Management
Schoolcraft Community College
Livonia08-2021
Associate of Arts - Liberal Arts
Schoolcraft Community College
Livonia08-2021
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Problem-solving
- Strategic planning
- Processes and procedures
- Verbal and written communication
- Inventory storage and organization
Certification
- The Henry Ford Harassment Prevention
- The Henry Ford Active Threat Response
- The Henry Ford Foundations in Leadership
Languages
English
Native or Bilingual
Interests
- Stand-up Paddleboarding (SUP)
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Cooking
- Volunteering
- Outdoor Recreation
- Community Cleanup
- Knitting and Crocheting
- Crafting and DIY Projects
- Animal Care
- Backpacking and Hiking
- Reading
- Documenting and sharing travel experiences
- I participate in a variety of outdoor recreational activities
- Graphic Design
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- I like working with my hands and fixing things
- Baking
- Participating in local clean-up initiatives
- Music
Timeline
Food Service Worker
Costco
02.2022 - 05.2022
General Laborer
Outdoor Accents Landscaping
01.2022 - 05.2022
Host
Applebee's Grill + Bar
01.2018 - 03.2018
Village Outlets Supervisor
The Henry Ford Museum Of American Innovation
03.2016 - Current
Associate of Applied Science - Business- General
Schoolcraft Community College
Associate of Applied Science - Small Business Management
Schoolcraft Community College
Associate of Arts - Liberal Arts
Schoolcraft Community College