Dominique McDonald
West Springfield,MA
Summary
Creative Academic Coordinator providing support to faculty, staff and students. Substantial skills in public relations and marketing. Leads special projects, generates reports and designs retention activities to foster program success. Student-focused counselor and advisor with strong background in student support and providing guidance. Drives student success by partnering closely with administrators and colleagues on diverse initiatives. Background in one-on-one assistance and group interactions. Talented in facilitating and leading workshops and professional development events.
Overview
13
13
years of professional experience
Work History
Academic Coordinator
Center for Equity in Urban Education, Elms College
08.2023 - Current
- Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
- Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
- Employed culturally responsive educational strategies to enhance professional development.
- Designed and implemented workshops around the MTELs to support students in passing these exams for teacher licensure.
- Mentored over 60 students on academic problems and made professional recommendations.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Senior Admissions Counselor
Elms College
10.2019 - 08.2023
- Received incoming calls from potential students and provided detailed information about institution
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment
- Responded to requests for information about enrollment process
- Collaborated with financial aid, education and career services departments to achieve student enrollment targets
- Organized recruitment and admission events for prospective students
- Stayed up to date on school policies and diverse program requirements
- Led both large group and individual tours to provide prospective students with better understanding of campus layout
- Referred students to degree programs based on interests, aptitudes or educational assessments
- Directed and participated in recruitment and enrollment activities
- Assisted students in understanding academic application processes, admissions requirements and financial aid options.
Administrative Assistant
Western New England University
09.2017 - 06.2019
- Directed customer communication to appropriate department personnel
- Provided secretarial and office management support while building cooperative working relationships
- Scheduled appointments, meetings and events for management staff
- Coordinated appointments, meetings and conferences
- Inventoried and ordered supplies for office
- Prepared and prioritized calendars and correspondence
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
- Answered phones to direct callers, schedule appointments and provide general office information
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Managed incoming and outgoing mail, filing and meeting coordination.
Bartender/Server
Applebee's Grill + Bar
03.2011 - 10.2019
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Trained new employees on restaurant procedures and plating techniques
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Stocked server areas with supplies before, during and after shifts
- Resolved customer concerns with friendly and knowledgeable service
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Master of Education -
Elms College
Chicopee, MA08.2023
Bachelor of Arts in English -
Western New England University
Springfield, MA06.2019
Associate of Arts in Liberal Arts And General Studies -
Springfield Technical Community College
Springfield, MA06.2017
Skills
- Career Planning
- School Programs Development
- Problem-Solving
- Student Performance Evaluations
- Student Records Maintenance
- Student Ability Evaluation
- Attention to Detail
- Recruitment Participation
- Relationship Development
- Administration Collaboration
- Transcript Review
Timeline
Academic Coordinator
Center for Equity in Urban Education, Elms College
08.2023 - Current
Senior Admissions Counselor
Elms College
10.2019 - 08.2023
Administrative Assistant
Western New England University
09.2017 - 06.2019
Bartender/Server
Applebee's Grill + Bar
03.2011 - 10.2019
Master of Education -
Elms College
Bachelor of Arts in English -
Western New England University
Associate of Arts in Liberal Arts And General Studies -
Springfield Technical Community College
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