Dominique McGarrah

Diligent professional with 9+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the role of your company.

• Performing payroll functions such as maintaining time card information, finalizing, and submitting payroll.
• Managing electronic and paper filing systems. Filing and updating personnel and medical files.
• Experience in application management systems such as interviewing and new hire processing.
• Handling customer grievances and referring them to appropriate departments for resolution.
• Uniform upkeep such as ordering, organizing, and maintaining uniforms for associates.
• Supervision of a substantial amount of associates throughout the business day. Providing job class training and facilitating orientation to new employees.
• Closing and opening the cash office including verifying safe contents, distributing cash amongst registers, and creating and receiving bank deposits for the store.
• Providing premier customer service to every customer and ensuring a pleasant experience throughout their trip to build rapport and develop lasting relationships.
• Receive incoming customer phone calls with maximum efficiency and providing accurate information to customers.
• Participated in mentoring new hires and current associates during and after training.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Greeted and informed customers of products, fostering positive store experiences.
• Enforced store safety and cleanliness standards, reducing hazards.
• Attended training to refresh on current procedures and learn process improvements.
• Leveraged POS system to perform purchase transactions for team members and customers.
• Handled cash and other forms of tender accurately.