Danny McCall Jr
Cleveland Heights,OH
Summary
Dynamic professional with a proven track record in team leadership and operational efficiency. Expertise in quality assurance and inventory management, with a focus on training staff to boost productivity. Adaptability and problem-solving skills have led to significant improvements in service and workflow, ensuring high standards and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Deer Creek Lodge
Beachwood, Ohio
12.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured cleanliness and organization of dining area and service stations for optimal guest experience.
- Executed opening and closing duties, including setup of dining area and supply restocking.
- Collaborated with kitchen staff to streamline food delivery process.
Forge Press Operator
Viking Forge
Streetsboro, Ohio
07.2025 - 12.2025
- Operated hydraulic presses to shape metal components accurately.
- Monitored and adjusted temperature settings during forging process to ensure quality standards.
- Adjusted machine settings to optimize performance and reliability of press operations.
- Collaborated with team members to ensure timely completion of production schedules.
Deli Cook
Case Western Reserve
Cleveland, USA
09.2023 - 06.2025
- Managed inventory and placed supply orders to support uninterrupted kitchen operations.
- Operated kitchen equipment, including slicers and ovens, ensuring safety and compliance.
- Maintained cleanliness and adhered to food safety standards in a fast-paced kitchen environment.
- Provided excellent customer service while processing POS transactions efficiently.
Server/CNA Student
Judson Smart Living
Chagrin Falls, USA
11.2022 - 10.2023
- Collaborated with healthcare staff to enhance patient care quality.
- Assisted residents with meals and daily needs to improve overall quality of life.
- Maintained clean, safe environment to minimize infection and fall risks.
Amisty Assisant Manager
Amazon
Warrensville Heights, USA
06.2021 - 05.2022
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and supported staff, enhancing warehouse efficiency and professional conduct.
- Analyzed workflow data, identifying opportunities to streamline productivity across stations.
Team Leader
Dick's Sporting Goods
Lyndhurst, USA
02.2020 - 08.2020
- Fostered respectful, inclusive team culture to support collaboration and engagement.
- Monitored performance and provided feedback to drive consistent goal achievement.
- Delegated responsibilities aligned with team strengths to enhance overall team efficiency.
Customer Service Representative
Heinen's Grocery Store
Shaker Heights, USA
08.2019 - 03.2020
- Resolved customer complaints empathetically, resulting in increased satisfaction.
- Educated customers about products and services, improving overall customer experience.
- Organized products and facilitated curbside loading, ensuring smooth service delivery.
Education
High School Diploma -
Shaker Heights High School
Shaker Heights, OHSkills
- Customer service
- Order processing
- Cash handling
- Food safety
- Team collaboration
- Attention to Detail
- Adaptable to Change
- Problem-Solving
- Process improvement
- Conflict resolution
- Documentation management
Certification
Forklift Certified
Timeline
Server
Deer Creek Lodge
12.2025 - Current
Forge Press Operator
Viking Forge
07.2025 - 12.2025
Deli Cook
Case Western Reserve
09.2023 - 06.2025
Server/CNA Student
Judson Smart Living
11.2022 - 10.2023
Amisty Assisant Manager
Amazon
06.2021 - 05.2022
Team Leader
Dick's Sporting Goods
02.2020 - 08.2020
Customer Service Representative
Heinen's Grocery Store
08.2019 - 03.2020
High School Diploma -
Shaker Heights High School