Dominique Mestas

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Assisted customers in understanding service offerings, enhancing satisfaction and retention rates.
• Managed scheduling and coordination of care services, ensuring timely delivery of assistance.
• Collaborated with team members to improve response times and streamline service processes.
• Provided feedback on service operations to enhance workflows and address recurring issues.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, services, and company information.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
• Collaborated with cross-functional teams to implement service improvements and streamline processes.
• Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.