Dominique Mickens
Atlanta,GA
Summary
Empathetic, tech-savvy support professional with over 8 years of experience in client-facing roles across e-commerce, retail, and entertainment. Adept at solving problems, communicating with a diverse customer base, and ensuring smooth user experiences across digital platforms. Skilled in managing CRM systems, live chat, email support, and order processing tools. Available immediately for remote opportunities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Experience Associate
Todd Snyder
Atlanta, USA
11.2023 - 09.2024
- Company Overview: Retail/E-commerce
- Delivered personalized customer service and product recommendations via email and in-person
- Used Shopify and CRM tools to assist with order tracking, returns, and issue resolution
- Boosted customer satisfaction and loyalty through engaging product education and styling support
- Retail/E-commerce
Client Communications & Brand Manager
Dominique Deveraux Productions
01.2019 - 01.2024
- Managed all inbound client requests and project updates via email and Slack
- Built strong relationships with diverse clients and handled troubleshooting with professionalism
- Ensured timely follow-up, onboarding, and documentation using digital task boards and CRMs
Talent Coordinator, Customer-Facing Events
Netflix
Los Angeles, USA
07.2021 - 01.2022
- Company Overview: Events Team
- Handled inquiries and guest support for Netflix premiere events, managing high-profile guest experiences
- Supported talent logistics and event follow-ups with professionalism and confidentiality
- Events Team
Education
MFA - Business Entertainment, Project Management
University of California, Los Angeles (UCLA)
Bachelor of Science - Communications
Arizona State University
Tempe, AZSkills
- Customer Support
- CRM management
- Client communication
- Project management
- Relationship building
- Email & Chat Communication
- CRM Platforms (Shopify, HubSpot)
- Generative AI
- Google Workspace
- Slack
- ClickUp
- Asana
- Order Management
- Remote Collaboration
- Visual Merchandising
- Upselling & Cross-Selling
Certification
- Generative AI Expert, Blockchain Council, 2024
- Asana Workflow Specialist, 2023
- Artificial Intelligence for Project Managers, LinkedIn, 2023
References
Available upon request.
Tech And Tools
- Shopify
- HubSpot
- Slack
- ClickUp
- Asana
- Google Workspace
- Canva
- Microsoft Teams
- CRM Tools
- Zoom
- Trello
- Dropbox
References
References available upon request.
Timeline
Brand Experience Associate
Todd Snyder
11.2023 - 09.2024
Talent Coordinator, Customer-Facing Events
Netflix
07.2021 - 01.2022
Client Communications & Brand Manager
Dominique Deveraux Productions
01.2019 - 01.2024
MFA - Business Entertainment, Project Management
University of California, Los Angeles (UCLA)
Bachelor of Science - Communications
Arizona State University
Similar Profiles
THAD MYERSTHAD MYERS
Assistant Principal at Snyder Intermediate School - Snyder ISD SnyderAssistant Principal at Snyder Intermediate School - Snyder ISD Snyder
Johanna OrnelasJohanna Ornelas
Substitute Teacher, K-12 at Snyder ISDSubstitute Teacher, K-12 at Snyder ISD
Dana HendersonDana Henderson
Greenhouse Coordinator/Teacher at Snyder ISDGreenhouse Coordinator/Teacher at Snyder ISD
Diego ValderramaDiego Valderrama
Server at Look Dine-In CinemaServer at Look Dine-In Cinema
KAYLA NELSONKAYLA NELSON
Customer Resolution Specialist at Watershed ManagementCustomer Resolution Specialist at Watershed Management