Dominique Milici
Windsor Communities
Chicago,IL
1
Certification
12
years of professional experience
Detail-oriented and service-driven property professional with over 8 years of multifamily experience, including lease administration, resident services, and property operations. Adept at managing move-ins, renewals, application processing, and work order communications across multiple platforms including Yardi and Funnel CRM. Seeking to bring strong administrative and customer service skills to a remote Property Support Associate role with Windsor Communities.
Work History
RESIDENT SERVICES MANAGER II
5 Years- Oversee community operations to ensure smooth & quality resident experience
- Work with property manager to prioritize performance areas like move-in satisfaction, renewals, and retention
- Manage Funnel CRM for timely and effective follow-up
- Act as liaison between residents and Support Services for seamless move-ins and issue resolution
- Monitor work orders and coordinate with Service Manager for prompt completion and satisfaction.
- Process invoices/monitor expenses to stay within budget
- Support Sales Team with CRM follow-ups, unit readiness, prospect greetings, and move-in transition
Residential Services Coordinator
1 Year 1 Month- Assisted property manager with day to day administration and operational support
- Managed work orders, coordinated with maintenance and communicated status to residents
- Planned resident activities, updated news letters, created event flyers, operated digital monitors
- Adapted to changing responsibilities as needed, while maintaining a positive attitude
Leasing Coordinator
4 Years 8 Months- Responsible for overseeing leasing process of residential buildings
- Processed rental applications and managed file tracking in Yardi
- Prepared lease upon approval, collected all signatures and move in fees
- Provided excellent customer service, ensured apartment readiness, facilitated key pick up
HR Assistant / Recruiting Coordinator
1 Year- Reviewed applications to vet and recommend optimal candidates for open positions
- Conducted phone screenings and scheduled interviews for hiring managers
- Data entry, applicant tracking and candidate follow up
- Provided clarity on expected tasks, compensation and policies
- Managed and maintained relationships with candidates throughout hiring process
Education
Bachelor of Arts - Community Health
Associate of Science - Science
Skills
Excellent customer service
Rent cafe
Yardi
Funnel CRM
Office 365
Multi Family Sales Experience
Property Management Operations
Financial Administration
Affiliations
- Alpha Kappa Alpha Sorority, Inc
Certification
- Licensed Real Estate Leasing Agent
Timeline
RESIDENT SERVICES MANAGER II
Windsor Communities
10.2021 - CurrentRead More
Residential Services Coordinator
Draper And Kramer - Lake Meadows Apts
09.2020 - 10.2021Read More
Leasing Coordinator
Beal Properties
01.2016 - 09.2020Read More
HR Assistant / Recruiting Coordinator
People Scout
01.2015 - 01.2016Read More
Kishwauke College
Associate of Science from Science
Read More
Northeastern Illinois University
Bachelor of Arts from Community Health
Read More