Dominique Miller
Arlington,TX
Summary
Dedicated professional with 15+ years of experience, adept in billing, account management, and maintaining strong client relationships. Proven track record in customer service, delivering high-caliber service, navigating complex inquiries, and strengthening loyalty. Actively seeking a Remote Center Claims Resolution Specialist position to leverage expertise in financial resolution, interpersonal communication, and problem-solving.
Overview
19
19
years of professional experience
Work History
Event Catering & Coordination
Private Catering & Special Events
- Coordinated large-scale food events including a 700-guest corporate event.
- Delivered exceptional service to high-profile clients and celebrities.
- Managed menus, logistics, and staffing for weddings, showers, and corporate functions.
Event Catering & Coordination
Private Catering & Special Events
- Coordinated large-scale food events including a 700-guest corporate event.
- Delivered exceptional service to high-profile clients and celebrities.
- Managed menus, logistics, and staffing for weddings, showers, and corporate functions.
Remote Technical Support Specialist
Apple
11.2019 - Current
- Assist clients remotely with payments, account issues, and technical support.
- Manage and update customer accounts with attention to data accuracy.
- Contribute to smooth system operations through efficient data entry.
Remote Technical Support Specialist
Apple
11.2019 - Current
- Assist clients remotely with payments, account issues, and technical support.
- Manage and update customer accounts with attention to data accuracy.
- Contribute to smooth system operations through efficient data entry.
Billing Specialist
Xpress Global Systems, LLC
03.2022 - 03.2023
- Generated accurate customer invoices and resolved rate discrepancies with carriers to maintain billing integrity.
- Processed payments and maintained financial accuracy.
- Fostered professional client relationships and conducted thorough reviews of billing records.
Billing Specialist
Xpress Global Systems, LLC
03.2022 - 03.2023
- Generated accurate customer invoices and resolved rate discrepancies with carriers to maintain billing integrity.
- Processed payments and maintained financial accuracy.
- Fostered professional client relationships and conducted thorough reviews of billing records.
Pharmaceutical Technical Support Agent, Assistance Floor Lead
PharMerica
11.2018 - 11.2019
- Provided support to healthcare providers and patients regarding prescriptions.
- Trained and led a team in delivering technical support.
- Maintained compliance while delivering empathetic and timely service.
Pharmaceutical Technical Support Agent, Assistance Floor Lead
PharMerica
11.2018 - 11.2019
- Provided support to healthcare providers and patients regarding prescriptions.
- Trained and led a team in delivering technical support.
- Maintained compliance while delivering empathetic and timely service.
Customer Service Representative
Xerox
10.2013 - 10.2016
- Resolved client inquiries and supported product and service delivery.
- Supported loan and financial transactions, improving retention and satisfaction.
- Met sales goals by initiating service transactions.
Customer Service Representative
Xerox
10.2013 - 10.2016
- Resolved client inquiries and supported product and service delivery.
- Supported loan and financial transactions, improving retention and satisfaction.
- Met sales goals by initiating service transactions.
Night Auditor
Holiday Inn Express
08.2006 - 09.2013
- Managed overnight hotel operations and account reconciliations.
- Delivered guest service and resolved issues promptly.
- Maintained records and handled financial transactions securely.
Night Auditor
Holiday Inn Express
08.2006 - 09.2013
- Managed overnight hotel operations and account reconciliations.
- Delivered guest service and resolved issues promptly.
- Maintained records and handled financial transactions securely.
Education
Psychology
Mississippi Valley State University
Memphis, TNSkills
- Credit Analysis
- Customer Service
- Call Center Operations
- Invoice and Billing Processes
- Communication
- Collaborative Teamwork
Timeline
Billing Specialist
Xpress Global Systems, LLC
03.2022 - 03.2023
Billing Specialist
Xpress Global Systems, LLC
03.2022 - 03.2023
Remote Technical Support Specialist
Apple
11.2019 - Current
Remote Technical Support Specialist
Apple
11.2019 - Current
Pharmaceutical Technical Support Agent, Assistance Floor Lead
PharMerica
11.2018 - 11.2019
Pharmaceutical Technical Support Agent, Assistance Floor Lead
PharMerica
11.2018 - 11.2019
Customer Service Representative
Xerox
10.2013 - 10.2016
Customer Service Representative
Xerox
10.2013 - 10.2016
Night Auditor
Holiday Inn Express
08.2006 - 09.2013
Night Auditor
Holiday Inn Express
08.2006 - 09.2013
Event Catering & Coordination
Private Catering & Special Events
Event Catering & Coordination
Private Catering & Special Events
Psychology
Mississippi Valley State University
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