Summary
Work History
Overview
Work History
Education
Skills
Timeline
Generic

HILDA MORIN

Miami,FL

Summary

Enthusiastic individual with superior skills working in both team-based and independent capacities who is eager to contribute a strong work ethic and excellent organizational skills to a successful work environment.

Work History

Care Coordination Representative

Leon Medical Centers
Doral, FL
11.2020 - Current
  • Helped large volume of patients every day with positive attitude and focus on patients satisfaction.
  • Responded to patient needs through competent customer service and prompt problem-solving.
  • Assisted call-in patients with questions and orders.
  • Addressed patients complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Developed and maintained courteous and effective working relationships
  • Offered friendly and efficient service to patients, handled challenging situations with ease
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Collaborated with team members to achieve target results
  • Increased patient satisfaction by resolving issues

Credit Analyst/Customer Service Representative

Imperial Bag & Paper Co. LLC
Miami, FL
11.1994 - 04.2020
  • Reviewed customer financial data to ascertain level of risk involved for extending credit
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation
  • Placed customer accounts on hold when payments were past due
  • Assessed customer credit files regularly to review receivables
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Recognized by management for providing exceptional customer service
  • Review and process credit applications, including verifying references
  • Ran business credit report thru Dunn n Bradstreet
  • Provided credit reference to vendor for mutual customer.

Overview

25
25
years of professional experience
1
1
Language

Work History

Credit Analyst/Customer Service Representative

Imperial Bag & Paper Co. LLC
Miami, FL
11.1994 - 04.2020
  • Reviewed customer financial data to ascertain level of risk involved for extending credit
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation
  • Placed customer accounts on hold when payments were past due
  • Assessed customer credit files regularly to review receivables
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Recognized by management for providing exceptional customer service
  • Review and process credit applications, including verifying references
  • Ran business credit report thru Dunn n Bradstreet
  • Provided credit reference to vendor for mutual customer.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition

Education

Associate of Arts - Accounting And Business Management

Miami Dade College
Miami, FL

Skills

  • Credit analysis
  • Oral and written communications
  • Administrative support
  • Problem resolution
  • Customer service
  • Financial statement review
  • Information verification
  • Credit check knowledge
  • Customer service skills
  • Proficient in
  • Microsoft Word, Outlook

Timeline

Credit Analyst/Customer Service Representative

Imperial Bag & Paper Co. LLC
11.1994 - 04.2020

Associate of Arts - Accounting And Business Management

Miami Dade College
HILDA MORIN
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