Care Coordination Representative
Leon Medical Centers
Doral, FL
11.2020 - Current
- Helped large volume of patients every day with positive attitude and focus on patients satisfaction.
- Responded to patient needs through competent customer service and prompt problem-solving.
- Assisted call-in patients with questions and orders.
- Addressed patients complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to patients, handled challenging situations with ease
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Collaborated with team members to achieve target results
- Increased patient satisfaction by resolving issues