Mikaella Layne
Charlotte,NC
Summary
Detail oriented healthcare operations professional with experience coordinating high volume workflows, managing medical documentation, training staff, supporting cross functional teams, and maintaining compliance across healthcare environments. Proven ability to manage competing priorities, improve operational efficiency, ensure accuracy in complex administrative processes, and support successful project execution in remote settings. Skilled in stakeholder communication, process improvement, workflow management, and healthcare technology platforms.
Overview
2027
2027
years of professional experience
Work History
Care Coordination Representative
Verisma
2024.10 - Current
- Coordinate high-volume medical documentation workflows while maintaining compliance with HIPAA regulations and client-specific requirements.
- Manage multiple priorities simultaneously while meeting strict service level agreements (SLAs) and quality benchmarks.
- Monitor workflow performance, track transaction volumes, and identify process variances to support operational efficiency.
- Collaborate with internal teams to resolve documentation discrepancies and ensure accurate record management.
- Utilize multiple electronic health record (EHR) systems to maintain data integrity and support healthcare operations.
- Participate in training initiatives, quality assurance reviews, and continuous improvement efforts.
- Communicate workflow issues, risks, and resolutions to leadership and stakeholders in a timely manner.
Owner & Event Coordinator
Coco & Chic Luxury Picnics & Charcuterie
2020 - Current
- Founded and manage a luxury picnic and charcuterie business serving private, corporate, and special event clients.
- Coordinate end-to-end project planning including budgeting, scheduling, vendor management, logistics, procurement, and client communications.
- Develop event proposals, pricing structures, contracts, and customer experience strategies.
- Manage multiple projects simultaneously while ensuring timely delivery and high client satisfaction.
- Implement operational processes to improve efficiency and profitability.
- Create marketing content and oversee business development initiatives through social media and networking.
Certified Dental Assistant
Charlotte Pediactric Dentistry
2021.04 - 2024.10
- Coordinated patient scheduling, treatment preparation, documentation management, and operational workflows for a high-volume pediatric dental practice.
- Trained and onboarded new team members on dental software systems and office procedures.
- Audited patient documentation for accuracy and regulatory compliance.
- Collaborated with providers and administrative staff to improve workflow efficiency and patient experience.
- Maintained secure handling of protected health information while supporting day-to-day clinical operations.
Certified Dental Assistant
Cabarrus Health Alliance
2018.09 - 2021.04
- Supported clinical operations through patient coordination, records management, inventory oversight, and documentation processing.
- Assisted with operational reporting, quality assurance efforts, and workflow organization.
- Maintained compliance with healthcare regulations and internal policies.
COVID Response Specialist
Cabarrus Health Alliance
2020.11 - 2021.03
- Conducted case investigations, contact tracing activities, and data management efforts during public health response initiatives.
- Coordinated communication between healthcare professionals, public health agencies, and affected individuals.
- Tracked case information, maintained documentation accuracy, and supported operational response efforts.
- Assisted in implementing evolving public health protocols and process updates.
Customer Service Representative
Alorica
2010.05 - 2013.10
- Managed customer inquiries, account support, and issue resolution while consistently delivering high-quality customer experiences.
- Collaborated with cross-functional teams to address escalated concerns and improve service outcomes.
- Maintained accuracy while processing account transactions and rewards program activities.
Education
Associate of Applied Science - Dental Assisting
Miller-Motte Technical College
Billing & Medical Coding Certification -
Lenoir Community College
Skills
- Electronic Health Records (EHR)
- AthenaHealth
- Epic
- eClinicalWorks
- NextGen
- Dentrix
- Cloud 9
- MediTech Exapanse
- Microsoft Office Suite
- Google Workspace
- Data Entry & Reporting
- HIPAA Compliance
- Remote Collaboration Tools
- CRM & Ticketing Systems
Core Competencies
Project Coordination • Workflow Management • Process Improvement • Operations Support • Documentation Management • Healthcare Administration • Training & Onboarding • Stakeholder Communication • HIPAA Compliance • Data Analysis • Risk Identification • Problem Resolution • Quality Assurance • Change Management Support • Remote Collaboration • Microsoft Office Suite • EHR Systems
Timeline
Care Coordination Representative
Verisma
2024.10 - Current
Certified Dental Assistant
Charlotte Pediactric Dentistry
2021.04 - 2024.10
COVID Response Specialist
Cabarrus Health Alliance
2020.11 - 2021.03
Certified Dental Assistant
Cabarrus Health Alliance
2018.09 - 2021.04
Customer Service Representative
Alorica
2010.05 - 2013.10
Owner & Event Coordinator
Coco & Chic Luxury Picnics & Charcuterie
2020 - Current
Associate of Applied Science - Dental Assisting
Miller-Motte Technical College
Billing & Medical Coding Certification -
Lenoir Community College