Kelly Jones
Indianapolis,IN
Summary
Well-rounded professional backed by management, healthcare industry, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Carenet
Indianapolis, IN
07.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volume with exceptional professionalism and efficiency.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Everise
Camby, IN
08.2024 - 04.2025
- Manage large amounts of incoming phone calls.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, preform follow ups to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
Full Time Student
Ultimate Medical Academy
Camby, IN
04.2023 - 08.2024
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Cafeteria Manager / Customer Service
Mooresville Consolidated School Corporation
Mooresville, IN
01.2014 - 01.2024
- Supervised team members, created schedules, hired and trained new employees, and delegated tasks.
- Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
- Addressed issues in a professional manner and resolved staff and customer service problems.
Education
Certificate - ServSafe
ServSafe National Restaurant Association
Mooresville, INAssociate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01-2024
Skills
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Medical Terminology
- Medical Office Procedures
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
Certification
- High Academic Honors Recognition / Dean's List / Honor Roll.
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
ADDITIONAL EXPERIENCE
- Meadow Lakes Senior Living Community – Mooresville, IN | Dietary Worker 02/2013 – 01/2014
- Stay at Home Parent – Camby, IN | Homemaker 03/2012 – 02/2013
- Meadow Lakes Senior Living Community – Mooresville, IN | Certified Nursing Assistant 01/2009 – 03/2012
Timeline
Customer Care Representative
Carenet
07.2025 - Current
Customer Service Representative
Everise
08.2024 - 04.2025
Full Time Student
Ultimate Medical Academy
04.2023 - 08.2024
Cafeteria Manager / Customer Service
Mooresville Consolidated School Corporation
01.2014 - 01.2024
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Certificate - ServSafe
ServSafe National Restaurant Association