Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Kara Demarco

Amherst,OH

Summary

Experienced professional with a background in administrative healthcare, mail order pharmacy, and customer service. Skilled in providing timely and accurate data for patient service reimbursement. Effective communicator with clients, internal staff, providers, and insurance payers. Recognized for academic honors. Able to work independently with minimal direction. Proficient in time management, multitasking, flexibility, sound judgment, decision-making, attention to detail, and compliant documentation. Proficient in Microsoft Office Applications including MS Excel, MS Word, MS PowerPoint. Typing speed of 60 WPM.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

CVS Health Caremark
11.2021 - 05.2025
  • Provide assistance to members regarding insurance plans, billing, and claims.
  • Verify and update member information and place orders for mail order prescriptions.
  • Abide by HIPAA guidelines to protect private and confidential information.

Customer Service Representative

Incept Corporation
02.2020 - 11.2021
  • Interacted with customers and verified account information.
  • Placed orders for parts and processed payments.
  • Documented account activity and followed policies and procedures.

Medical Secretary / Customer Service

Patient Financial Service Specialist
04.2019 - 01.2020
  • Registered patients for the Emergency Room.
  • Answered multi-line phone system, collected patient information, verified insurance coverage, and accepted co-pays.
  • Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy
01.2024

Associate Degree - Medical Administrative Assistant

Business College
01.2010

Skills

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO
  • PPO
  • POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM
  • HCPCS
  • CPT)

Timeline

Customer Care Representative

CVS Health Caremark
11.2021 - 05.2025

Customer Service Representative

Incept Corporation
02.2020 - 11.2021

Medical Secretary / Customer Service

Patient Financial Service Specialist
04.2019 - 01.2020

Diploma - Medical Billing and Coding

Ultimate Medical Academy

Associate Degree - Medical Administrative Assistant

Business College
Kara Demarco