Chavon Truitt
Exelon
Salisbury,MD
20
years of professional experience
1
Certification
Customer Care Representative with experience handling high-volume calls, resolving 21+ billing issues and payroll discrepancies per week, and account discrepancies in a fast-paced service environment. Delivers first-call resolution, clear communication, and accurate data entry while supporting retention and customer satisfaction. Strengthens team performance by training 5+ new hires per month and streamlining response times.
Experienced with employee relations and recruitment processes. Utilizes strategic approaches to enhance team collaboration and effectiveness. Track record of successfully managing conflict resolution and talent acquisition.
Ambitious Payroll Assistant always looking for ways to help the team and learn more about payroll processes. Proficient in reviewing timesheets, calculating leave and resolving discrepancies. Good organizational, problem-solving and multitasking abilities with advanced skills in most software's.
Work History
Customer Care Representative
1 Year 3 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided timely support for billing issues, ensuring customer satisfaction and retention.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Coordinated with cross-functional teams to resolve complex customer issues, improving satisfaction.
- Assisted numerous customers daily by addressing their needs with a positive attitude.
- Handled a high volume of incoming calls, maintaining professionalism and efficiency throughout each interaction.
- Streamlined processes to enhance response times and improve overall service efficiency.
- Coordinated with cross-functional teams to resolve complex issues impacting customer satisfaction.
- Recorded call details and solutions in the internal database for future reference and analysis.
- Assisted in training new team members on systems and customer service protocols.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Addressed customer concerns with empathy and resolved problems swiftly to promote superior customer experience.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Medical Assistant/Receptionist
6 Years 9 Months- Collected, labeled and stored laboratory specimens properly prior to testing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collaborated with local pharmacies to resolve medication issues, ensuring patients received accurate prescriptions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Documented notes during patient visits.
- Changed dressings on wounds to prevent infection and check for healing.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Inspected equipment to ensure proper working order prior to use on patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Coordinated with pharmacies for prescription refills, streamlining the process for timely patient access to medications.
- Maintained inventory of supplies and equipment to ensure availability for patient care. with necessary supplies, equipment and instruments.
- Scheduled appointments for patients via phone and in person.
- Supported administrative staff by processing payments.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered medications under physician's supervision.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Cleaned and maintained medical equipment following procedures and standards.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients on medications and procedures to enhance understanding and compliance with physician's instructions.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Performed clinical tasks including vital sign measurement and patient history documentation.
- Assisted in maintaining accurate electronic health records using EMR systems.
- Trained and mentored new staff on administrative procedures and patient interaction protocols.
- Developed efficient front desk operations, enhancing overall patient experience and satisfaction.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care needs.
- Conducted insurance verification and managed billing inquiries to streamline financial processes.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
Medical Assistant
3 Years 1 Month- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Documented notes during patient visits.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered medications under physician's supervision.
- Collected samples from patients for laboratory testing purposes.
- Incorporated outside records into charts and EHR.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed pre-surgical preparation, transporting specimens and supplies to operating room.
- Assisted surgeons and nursing staff in the operating room by passing instruments and supplies during surgery.
- Followed infection control protocols when handling specimens, linens, instruments and other contaminated materials.
- Assisted in setting up special equipment required for specific procedures such as lasers or endoscopes.
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Helped surgical team put on sterile gowns and gloves.
- Set up sterile field with all necessary instruments and supplies needed for each procedure.
- Transported patients to holding area to prepare for operating procedures.
- Prepared OR charts with proper labels and records.
- Kept accurate records of events occurring during each procedure according to hospital policy.
- Monitored vital signs of patients throughout procedures to ensure safety.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
Administrative Secretary
2 Years 1 Month- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Screened applicant resumes to coordinate both phone and in-person interviews.
- Maintained database of customer information such as contact details and purchase history.
- Handled incoming calls and directed callers to appropriate department or employee.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets, documents, presentations, reports, forms. using Microsoft Office Suite applications.
- Answered phones, responded to inquiries, and directed calls appropriately.
Human Resources Administrator
4 Years- Managed employee onboarding processes to ensure smooth integration of new hires.
- Developed and maintained accurate employee records in HR information systems.
- Assisted in resolving employee inquiries regarding benefits, policies, and procedures.
- Analyzed HR metrics to inform strategic decisions and enhance operational efficiency.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Oversaw hiring, staffing, and labor law compliance.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Updated HR database with new employee information, changes in benefits, and other details.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Structured compensation and benefits according to market conditions and budget demands.
Certified Nursing Assistant
3 Years 1 Month- Took temperature readings orally or rectally as instructed by the RN or MD.
- Planned and served meals and snacks to patients according to prescribed diets.
- Reported changes in patient condition to registered nurse or physician.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Used mobility devices to transport patients.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered call lights promptly and responded to patient needs accordingly.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Transported patients to treatment units, using wheelchair or strher.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Education
High School Diploma - Academic Studies
Bachelor of Science - Forensic Science
Skills
HIPAA Compliance
Medical terminology
Infection control protocols
Patient intake coordination
Specimen handling
Medical billing
Appointment scheduling
Data entry
Insurance verification
Medical records management
Customer service
Payment processing
Microsoft office
Email correspondence
Schedule coordination
Patient scheduling
Insurance billing
Pre-authorizations
ICD codes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved privately held healthcare software providing comprehensive EHR systemd for large hospitals and clincs by introducing EPIC for medical office tasks.
Certification
- Certified Medical Assistant
- CPR/AED Certified
Education and Training
Epic trainer
Computer operations/ Literacy
Productivity Software
Medical Terminology
Timeline
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Exelon
06.2025 - CurrentRead More
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University of Phoenix
Bachelor of Science from Forensic Science
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Delmar High School
High School Diploma from Academic Studies
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