Shantavia Banks
Atlanta
Summary
Customer Service Representative with 6+ years of experience in healthcare support, data entry, and logistics. Skilled in patient scheduling, HIPAA Compliance, and high-volume call handling. Recognized for strong communication, accuracy, and improving client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
WellStreet Urgent Care
Atlanta
10.2023 - 05.2024
- Supported patients with scheduling, billing, and insurance verification while handling 80+ calls daily.
- Coordinated with medical staff to update patient charts, send reminders, and manage intake processes.
- Maintained strict compliance with HIPAA regulations when handling sensitive patient data.
- Delivered compassionate, professional service, contributing to improved patient satisfaction.
Shipping Processor
Ceva Logistics
Atlanta
12.2022 - 12.2023
- Coordinated shipments, ensuring timely delivery and precise routing for streamlined operations.
- Optimized outgoing orders to enhance warehouse efficiency and reduce processing time.
- Tracked freight volumes, maintaining comprehensive records for accurate reporting and analysis.
- Collaborated with team to enhance workflow efficiency, achieving measurable improvements in productivity.
Data Entry Specialist
Randstad USA
Remote
03.2021 - 05.2022
- Entered and maintained large volumes of data with 98%+ accuracy, ensuring quality and consistency across multiple client accounts.
- Managed digital records, invoices, and tracking systems using Excel, Google Sheets, and PDF tools.
- Supported process improvements by organizing and standardizing client documentation.
- Remote
Customer Care Representative
Alorica
Atlanta
02.2018 - 02.2021
- Assisted customers with billing and technical concerns, resolving issues quickly and effectively.
- Consistently exceeded quality assurance and satisfaction targets by up to 20%.
- Documented processes and supported new hire training to improve team performance.
- Handled high call volumes while maintaining a professional and empathetic approach.
Education
ASSOCIATE OF SCIENCE - NURSING
South College
12.2026
Skills
- Customer Support
- Patient Scheduling
- Data Entry
- HIPAA Compliance
- Order Processing
- Microsoft Office Suite
- Problem-Solving
- Time Management
- Conflict Resolution
- Quality Assurance
- Inventory Management
- Adaptability
- Communication
- Call Handling
- Sales Strategy
Timeline
Customer Care Representative
WellStreet Urgent Care
10.2023 - 05.2024
Shipping Processor
Ceva Logistics
12.2022 - 12.2023
Data Entry Specialist
Randstad USA
03.2021 - 05.2022
Customer Care Representative
Alorica
02.2018 - 02.2021
ASSOCIATE OF SCIENCE - NURSING
South College