Sha'Nika Ingram
Lumberton,NC
Summary
Resourceful Office Assistant with data entry experience related to optimizing office procedures and overseeing operations. Highly skilled in customer service, course scheduling, file management and time management. Disciplined and systematic professional that thrives in high-pressure, team-based atmospheres.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Coordination Representative
Verisma
09.2024 - Current
- Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols
- Evaluate medical documents and file them electronically into patient charts
- Navigate client electronic health records(EHR)software and internal systems with ease
- Utilize strong data entry and typing skills with ability to move quickly on a keyboard
- Utilize multiple EHRs to provide additional team coverage when needed
- Follow pre-defined filing processes, and if needed, refer to company internal documentation, or ask your supervisor for assistance in filing the document properly
- Exercise confidentiality concerning the affairs of the business and follow HIPAA guidelines and procedures; report all HIPAA violations, maintain good HIPAA practices
- Provide exemplary customer service to all, including external customers, vendors, visitors, coworkers, and management, with clear and effective communication, professionalism, and courtesy while representing the company
- Perform other duties, as assigned, to ensure effective operation of the department and the Company
Administrative Support Associate
University of North Carolina at Pembroke
09.2023 - 09.2024
- Administered and ensured the integrity of academic records and archives, registration, and graduation audits to provide maximum service to students while ensuring an efficient and effective workflow
- Responsible for classroom scheduling and transfer articulation
- Lead, plan, implement, and assess strategies to provide effective and exceptional student service in collaboration with Enrollment Management units and key campus partners, especially Financial Aid, Student Accounts/Bursar, Registrar, and Admissions
- Communicate with and work with academic departments in ensuring compliance with University academic policies and procedures
- Responsible for processing incoming and outgoing transcripts, providing technical assistance to the students, faculty, and staff
- Built queries with the Informer software data tool
- Deliver administrative support to team members by making copies, sending faxes, responding to emails, organizing documents and arranging meetings
- Processing of student forms into the SIS system
- Adhere to FERPA policies and procedures
Quality and Assurance Specialist
UNC Health Southeastern Call Center
04.2022 - 09.2023
- Answered incoming calls, scheduled/confirm appointments, demographic information, document patient encounters
- Strictly adhered to HIPPA policies and procedures, promptly respond, review and process medical service requests and telephone inquiries
- Verified and processed patient's medical insurance
- Collected/entered patient's registration information into the appropriate healthcare services software system (EPIC) to initiate the transaction
- Met internal and external customer expectations for superior service
Patient Scheduling Specialist
Robeson Healthcare Corporation
08.2021 - 04.2022
- Answered incoming calls from patient's/healthcare providers, schedule/confirm appointments, demographic information, document patient encounters
- Verified and processed patient's medical insurance
- Entered/updated patient's registration information into the appropriate healthcare services software system (EPIC) to initiate the transaction
- Scheduled patient appointments and procedures in a timely and accurate manner and inform patients of all necessary preparations according to established guidelines
- Operated a scanner, printer, copier and filing system when necessary
Education
Certificate of Technical Studies - Administrative Medical Office Assistant
Robeson Community College
Lumberton, NC01-2021
Certificate of Technical Studies - Nurse Aide
Robeson Community College
Lumberton, NC04-2016
High School Diploma -
Lumberton Senior High School
Lumberton06-2009
Skills
- UAchieve
- Banner
- Xtender
- Frame
- EPIC
- ECW
- Salesforce
- Customer support
- Data entry proficiency
- Records management
- Paperwork processing
- Telephone reception
- Multitasking
- Excellent communication
- Time management
Certification
- CPR/AED Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Timeline
Care Coordination Representative
Verisma
09.2024 - Current
Administrative Support Associate
University of North Carolina at Pembroke
09.2023 - 09.2024
Quality and Assurance Specialist
UNC Health Southeastern Call Center
04.2022 - 09.2023
Patient Scheduling Specialist
Robeson Healthcare Corporation
08.2021 - 04.2022
Certificate of Technical Studies - Administrative Medical Office Assistant
Robeson Community College
Certificate of Technical Studies - Nurse Aide
Robeson Community College
High School Diploma -
Lumberton Senior High School
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